Account Manager

Join a growing business

Endless career progression opportunities

About The Role

Provide leadership, management and development of an agreed CBREaccount, ensuring financial and operational commitments are met and exceeded,while supervising and coordinating system operations and end-to-end servicedelivery across hard and soft services. You will oversee PPM, reactivemaintenance and minor project works, partnering with supply chain providers toachieve contractual outcomes, and remain operationally hands-on when requiredwhile retaining full managerial accountability for performance, compliance andreporting.

What You'll Do

• Lead day-to-day planning and scheduling for hard and soft services, ensuring service standards, KPIs and targets are achieved.
• Own the account P&L, including budgeting, forecasting, cost control and financial reporting.
• Maintain strong client relationships through regular meetings, site inspections and clear, solutions-focused communication.
• Drive a continuous improvement culture across the account, leveraging feedback, data and lessons learned to uplift service outcomes.
• Develop and maintain account playbooks/operations manuals, standard operating procedures, and emergency/contingency plans.
• Ensure statutory, policy and contractual compliance, including governance processes, risk registers and periodic gap analysis.
• Drive QHSE leadership across the account: implementation planning, reporting, incident management and alignment to client requirements.
• Lead, coach and develop the on-account team, including recruitment, performance management, training compliance and succession planning.
• Oversee contractor performance, inductions, permits and site access requirements; support continuous improvement and risk reduction.

• Degree (or equivalent) in Facilities Management, Property, or a related field, with 6+ years experience in a senior, property-based facilities role.
• Superior relationship-building and stakeholder management skills are paramount, including the ability to influence outcomes, manage expectations, resolve issues/conflict, and build trusted partnerships across clients, contractors and internal teams.
• Proven experience leading and developing teams in a service delivery environment.
• Strong understanding of Australian WHS legislation, essential services regulations, Building Code of Australia requirements and relevant Australian Standards.
• Sound financial acumen, including budgeting, forecasting and business analysis/reporting.
• Excellent written and verbal communication skills, with the ability to manage sensitive stakeholder matters professionally.
• Strong organisational and analytical capability; comfortable interpreting complex contracts and technical documentation.
• Working knowledge of architectural, electrical and mechanical building systems;
• Advanced Microsoft Office skills and experience using work order / maintenance management systems.
• Current driver’s licence.