Senior Associate Account Manager

Grow With Us! At IOTT/Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Senior Associate Account Manager to join our team. This position will report to our IOTT agency located in Lambertville, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Respond to client inquiries via phone, email, or in-person regarding policies, coverages, billing, and claims.
• Process policy changes, endorsements, cancellations, and renewals accurately and promptly.
• Provide quotes for new business and remarket existing policies when appropriate.
• Build and maintain strong client relationships through professional, friendly service.
• Review coverage and policy details with clients to ensure proper protection.
• Identify cross-sell opportunities and refer to producers.
• Maintain accurate and organized client records within the agency management system.
• Assist with policy renewals by reviewing accounts for coverage needs.

Qualifications:

• Minimum high school or GED required
• Minimum 1-year prior insurance experience preferred
• Basic technology and computer proficiency (MS Word, Excel, and Outlook)
• Experience using AMS 360 or similar Agency Management System
• Demonstrate strong knowledge of insurance products, coverages, and rating (preferred)
• Must have strong time management skills. Able to prioritize and meet deadlines.
• Must be able to work in a fast-paced environment.

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.