MKS Instruments
Himalayas · Posted 14d ago
IT Support Professional for Global Service Desk
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Indexed description
Provide remote IT support for global internal users, resolving hardware, software, and network issues, and manage helpdesk tickets.
Requirements
- Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues.
- Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines.
- User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively.
- System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance.
- Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process.
- Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations.
Originally posted on Himalayas
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