Key Account Manager / Coach

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your role:

The role of the Pet Health OTC Key Account Manager/coach BeLux consists of developing the maximum profitable sales of Elanco Companion Animal products in the assigned territory through coverage of targeted accounts and by becoming a value-added partner to the pharmacists and their staff as well as to the buyers at head offices of pharmacy chains and wholesalers in BeLux.

The Key Account manager OTC BeLux manages a territory through yearly action planning, account planning, effective expense management and appropriate communications consistent with Elanco's marketing and sales objectives. Sales territory contacts consist of individual pharmacists, pharmacy chains, buying groups and wholesalers within BeLux.

Key Account manager is held accountable for delivering sales results and implementing agreed strategies and plan. Through one-on-one sales conversations and educational programs / presentations, the Key Account Manager presents the whole range of Elanco’s OTC products and helps the pharmacist and its staff to use the products to the best benefit of the pharmacy and its customers. This function is coaching account managers. (indirect reports).

Your responsibilities:

External focus:

• Execute effective sales calls to pharmacies and Key Accounts through focusing on the customer needs & wants that will drive loyalty and maximize sales potential to achieve targets.
• Transfer key messages about Elanco products to pharmacies and key influencers within the designated sales territory through both individual calls as well as through interactive presentations.
• Anticipates product brand shifts in industry and advises leadership and customers on potential impacts.
• Around 90% field time, this includes managing the customers (pharmacies, Chains, Buying Groups and Wholesalers) as coaching account managers
• Business focus: build and maintain business relationships with pharmacy customers through delivering high quality customer service.
• Report any Pharmacovigilance case and adhere to all Elanco policies and procedures.

Internal focus:

• Manage and operate a territory to maximize business potential, expertly leverages industry knowledge with industry participants within BU
• Deliver effective working practices, relationships, record keeping and communications within Elanco.
• Disciplined reporting of all call reports, territory intelligence and customer information within designed CRM
• Work closely with the sales lead, technical consultant and other functions and in driving solutions to customers.
• Understands the financial drivers and requirements of the customer's business as well as the financial implications of customer decisions on Elanco's business.
• Considered a valuable and positive mentor within the business unit.
• Coach account managers in the field

What You Need to Succeed (minimum qualifications):

• Higher education, Master degree preferred
• Experience in sales in FMCG, consumer or animal health
• Min. 5 years of relevant experience
• Empathy or passion for pets, the industry and its stakeholders
• Strong analytical skills, business acumen and results driven
• Ability to build collaborative relationships with indirect reports
• Excellent interpersonal and communication skills
• Good influence and leadership skills
• Team player who is comfortable working across functions.
• Strong learning agility
• Organizational and implementation skills
• Personal accountability with high initiative and sound work ethics
• Computer literate
• Mother tongue French, Advanced level of Dutch and English (verbal – written)

Additional Preferences

• Living centrally in Belgium

Additional Information:

• Field based
• Travel required within Belgium (frequently), The Netherlands or the EMEA region (occasionally)

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.