Implementation Support Engineer (She/He/They)

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

• Experts in banking and payments, capital markets and wealth and asset management
• Committed to growing our business and hiring the best talent to help us get there
• Focused on maintaining our nimble, agile and entrepreneurial culture

About the role:

We are seeking an experienced Implementation Support Engineer – Cloud Processing Service to support the delivery of modern payment processing capabilities across complex client environments.

In this role, you will combine hands-on implementation expertise with knowledge of payment authorization flows and transaction processing to drive successful onboarding, integration, and production rollout.

Key Responsibilities:

• Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization
• Troubleshoot authorization flows, transaction routing, and response code issues
• Collaborate with clients, processors, gateways, and acquirers to resolve challenges
• Contribute to testing, defect triage, and production readiness activities
• Analyze transaction logs and processing errors to identify root causes
• Prepare documentation and runbooks for implementation and support
• Work closely with stakeholders to ensure smooth delivery

Required Skills & Experience:

• 5–7 years of experience in payment technology or transaction processing
• Strong understanding of card payment flows and lifecycle events
• Experience with API integrations (REST/JSON) and webhooks
• Ability to analyze logs and diagnose issues in distributed systems
• Strong communication and stakeholder management skills

Nice to have:

• Experience with cloud-based payment platforms
• Knowledge of Agile methodologies
• Exposure to production support in high-volume environments

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client’s interview
• Feedback / Offer

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.

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