Customer Service Manager

What You’ll Be Doing

The Customer Service Manager is a key position at Jensen Infrastructure. In this role you’ll lead a customer service team, seek out new customers, cultivate and maintain new customers, and serve customers by selling products and meeting customer needs. This role may require periodic travel to our other locations.

A Highlight Of Your Day-to-day Will Include

• Overseeing the day-to-day interactions/communication between the inside sales representatives and customers.
• Interviewing, hiring, training, planning, assigning, and directing work; motivating, coaching, evaluating, rewarding and disciplining employees.
• Assisting in the preparation of bids.
• Performing procurement duties.
• Tracking all data and contacts in accordance with the Key Account Management Planning guidelines.
• Interfacing with Human Resources, and the General Manager regarding employee performance-related issues and addressing each situation appropriately.

Who We Are Looking For

You’re enthusiastic and motivated in a fast-paced environment. You possess demonstrated sales and supervisory experience preferably in a precast concrete or building materials environment (minimum of 2 years). You’re a lifelong learner with a Bachelor’s degree in business or related field. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.

The ideal candidate will possess demonstrated customer service experience. Other desired qualifications include:

• Ability to communicate and work effectively with customers, suppliers, and co-workers.
• Ability to write clear and concise documents to convey technical material to customers.
• Proficient with Microsoft Office (Email, Spreadsheet, Word Processor), database administration and computer programs related to sales and customer service.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skillset in budget preparation, communication, and contract negotiations with a solid company who will invest in you. In our culture – everyone matters.

All About Jensen Infrastructure

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, Missouri and Hawaii.

Jensen Infrastructure likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

Jensen MetalTech, a division of Jensen Enterprises, Inc., manufactures steel and aluminum products. Metal Tech’s main business is designing, engineering, and producing access hatches, doors, covers, and grates for utility applications such as in-ground utility vaults, utility boxes, ladders, stairways, etc.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview.

If there is an offer, the salary presented will consider several factors including, but not limited to, geographical location, a candidate’s experience, education, skills, licensure and certifications, training, and internal equity. Base pay is just one piece of the total rewards program offered by Jensen Infrastructure. Eligible roles also qualify for a comprehensive benefits package including 401(k) with match, PTO, and paid holidays.

This role may also be eligible to participate in the company’s annual incentive program, subject to the rules governing the program. (Incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)