Bilingual Account Resolution Specialist

We are looking for a Account Resolution Specialist to support branch operations and deliver excellent service in Round Rock, Texas. This Long-term contract opportunity is within the Financial Services industry and is ideal for someone who can balance customer support, administrative accuracy, and regulatory awareness. The role involves assisting with account-related activities, handling loan documentation, and helping maintain smooth daily branch functions while providing bilingual support in Spanish when needed.

Responsibilities:

• Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience.

• Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs.

• Enter loan application details and related documents accurately to maintain complete and organized customer records.

• Review, receive, and process credit and loan applications in accordance with established procedures.

• Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines.

• Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership.

• Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism.

• Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support.

• Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication.

• 2+ years of experience in customer service, branch support, collections, or a related financial services environment.
• Ability to communicate in Spanish for business purposes, including speaking, reading, writing, and translation support.
• Experience handling inbound and outbound customer calls in a detail-focused and service-oriented manner.
• Familiarity with payment processing, account updates, loan applications, or collections-related activities.
• Working knowledge of Microsoft Excel and CRM or customer information systems.
• Strong data entry skills with close attention to detail and record accuracy.
• Understanding of compliance expectations in a regulated environment such as lending or financial services.
TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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