Technical Account Manager

Technical Account Manager - AI Platform

Eden Prescott is working with a venture-backed AI startup building real-time, production-grade systems that operate directly in the critical path of customer operations. Their platform powers intelligent agents that handle real business workflows — customer conversations, transactions, and operational decisioning — at scale.

Their enterprise customers rely on these systems to drive revenue, reduce operational load, and unlock new automation capabilities across high-impact use cases.

Why This Role Exists

As their platform becomes deeply embedded into customer infrastructure, they need a founding-level Technical Account Manager who owns outcomes, commands the room, and drives time-to-value aggressively. This role sits at the intersection of customer success, product, and engineering — with full ownership of post-sales execution, account health, and expansion strategy. This is not account babysitting. This is building the operating system for how customers deploy, scale, and extract ROI from an AI platform.

What You’ll Do

Own Customer Outcomes

• Own the full post-sales lifecycle, ensuring customers launch fast, hit measurable KPIs, and realize undeniable ROI
• Identify blockers early, collapse timelines, and proactively push customers toward high-value deployments
• Stabilize accounts, surface real risks, and convert ambiguity into clean execution

Solve Hard Technical Problems

• Partner with engineering and solutions teams to troubleshoot production issues and drive fast resolution
• Guide customers through complex AI, API, and integration workflows

Drive Expansion & Growth

• Identify new use cases, expansion opportunities, and optimization paths
• Translate customer insight into actionable growth strategies

Lead with Clarity

• Engage executives and technical stakeholders with equal confidence
• Turn complex system behavior into clear recommendations and next steps

Operate at Startup Speed

• Bring ownership, pace, and accountability to a fast-moving, high-impact environment
• Help define best-in-class TAM processes, onboarding frameworks, and operating cadence

What They’re Looking For

• 5+ years in customer-facing technical roles (TAM, Solutions Architect, Customer Engineer, Technical Lead, etc.)
• Strong systems intuition — able to reason about APIs, integrations, logs, and production workflows
• Experience owning post-sales success and enterprise customer outcomes
• Comfortable engaging both executives and practitioners
• High EQ, natural customer advocacy, and strong stakeholder management
• Thrive in high-velocity startup environments

Bonus Points

• Early-stage or startup TAM, CSM or Deployment experience
• Experience with AI/ML, conversational AI, or automation platforms
• Familiarity with distributed systems, logs, and complex integrations
• Experience with voice workflows, call flows, or contact center platforms
• Experience building onboarding playbooks, QBR/MBR frameworks, or TAM operating models

Why This Role Is Special

They’re building intelligent systems that interact with humans in real workflows — and this role is how that technology reaches production, adoption, and scale. You’ll help define what elite technical account management looks like in the era of AI-native platforms — with real ownership, real influence, and real impact on company growth.

Compensation

$120,000 - $180,000 plus equity and benefits