Senior Account Manager

About the Company

SaySo Marketing Agency | Soho Hospitality Group SaySo is a dedicated hospitality, creative, and digital agency under the Soho Hospitality umbrella. We specialize in crafting soul-stirring identities, digital strategies, and marketing ecosystems for the world's most exciting F&B and hospitality brands. We don't just market restaurants and hotels; we build destinations.

About the Role

We are seeking a Senior Account Manager to lead client relationships while overseeing and mentoring a team of Account Managers. This is a leadership role for someone who thrives in high-performance agency environments but is equally energized by the fast-paced, ever-evolving world of hospitality.

Responsibilities

• Client Leadership
• Serve as the primary point of contact for key, high-value accounts
• Build and maintain long-term client relationships based on trust, strategic thinking, and measurable results
• Act as a senior advisor to clients on F&B positioning, brand storytelling, and digital growth strategies

• Strategic Direction
• Translate client business objectives into clear, actionable, creative, and marketing briefs
• Guide Account Managers in developing strong strategies aligned with client goals
• Ensure all campaigns deliver both creative impact and commercial value

• Account & Project Oversight
• Oversee the end-to-end execution of campaigns across multiple accounts
• Ensure all deliverables are on time, on budget, and aligned with SaySo's standards
• Step in to resolve challenges and ensure seamless execution across teams

• Team Management & Development
• Lead, mentor, and manage a team of Account Managers and junior team members
• Establish clear workflows, reporting structures, and performance standards
• Review output and guide to elevate the quality of client servicing across the board

• Cross-Functional Leadership
• Work closely with creative, content, and performance teams to ensure integrated campaign delivery
• Align internal teams around client objectives and maintain clarity on priorities

• Financial Ownership
• Oversee account profitability across your portfolio
• Manage budgeting, forecasting, and revenue tracking
• Identify growth opportunities, including upselling and expanding client scope

Qualifications

• Experience: 7-10 years of experience in Client Service / Account Management
• Proven experience managing multiple accounts and leading teams
• Agency Pedigree: Background in a global creative or digital agency is highly preferred
• Strong understanding of structured workflows, reporting, and client management standards
• Leadership: Experience managing and mentoring teams
• Ability to elevate performance and maintain consistency across multiple accounts
• F&B Passion: A genuine interest in food, beverage, and hospitality
• Strong understanding of brand concepts vs. transactional marketing
• Communication: Exceptional English and Thai communication skills (written and verbal)
• Confident presenter with strong stakeholder management ability
• Problem Solving: Calm, solutions-oriented mindset under pressure
• Able to navigate fast-paced environments with clarity and control