Inside Sales Account Manager

Inside Sales Account Manager (DACH) (m/f/d)

Job Purpose:

To drive incremental sales growth across the DACH region by developing potential accounts, supporting and activating STEP partners, identifying new business opportunities and providing efficient inside sales support to the DACH sales organization.

The Inside Sales Account Manager will act as a central commercial hub for partner and customer enquiries, support the development of existing and dormant partners, proactively identify new prospects through web research, lead follow-up, cold calling and distributor insights, and ensure high-quality data maintenance in CRM systems such as Salesforce.

Job Context:

Reporting to Country Manager, DACH

Region – Germany, Austria and Switzerland

Location – Germany-based, with regular interaction with the DACH sales team and occasional travel when required

Direct Reports:

None

About Hanwha Vision:

Hanwha Vision is a global provider of video surveillance, security and vision solutions, helping customers create safer, smarter and more connected environments. With a strong focus on innovation, quality, cybersecurity and long-term reliability, we deliver technologies that go far beyond traditional CCTV.

To support our continued growth in DACH, we are looking for a proactive and commercially driven Inside Sales Account Manager DACH (m/f/d) to strengthen partner engagement, develop potential accounts and support our sales organization across Germany, Austria and Switzerland.

The Role:

As Inside Sales Account Manager DACH, you will play an important role in developing our partner and customer base across the region.

This role goes beyond traditional inside sales support. You will not only work with existing STEP partners, but also actively identify and develop potential accounts, follow up on leads, reactivate dormant partners and support the wider DACH sales team in driving incremental business.

You will be a central commercial contact for STEP partners across the DACH region, helping to ensure fast, consistent and professional support throughout the partner journey. You will manage day-to-day sales topics, partner program enquiries, product information requests, promotions, lead follow-up and internal coordination, while ensuring that relevant strategic topics are aligned with the responsible sales colleagues.

You will also work closely with Hanwha Vision’s distribution partners and the Distribution Sales Manager DACH to identify new partner potential, follow up on distributor-generated leads and support joint sales activities. This includes reviewing sell-out reports, identifying recurring or promising purchasing patterns, following up on contacts from distributor events and helping to turn distributor insights into active partner development.

You will work closely with Sales, Marketing, Distribution, Pre-Sales, Operations, Order Processing and Management to provide a high level of support to partners and customers across DACH.

This is a hands-on role for someone who enjoys working proactively, speaking with customers and partners, creating structure and turning opportunities into measurable sales progress.

What you will do:

• Develop and support selected STEP partner relationships across Germany, Austria and Switzerland
• Act as a central inside sales hub for STEP partner enquiries, lead follow-ups, product information, promotions and day-to-day sales support
• Identify, qualify and develop potential accounts through cold calling, web research, campaign follow-up, inbound leads and distributor insights
• Reactivate dormant partners and support their return into active business development
• Support partner recruitment and activation within the Hanwha STEP partner program
• Work closely with the DACH sales team and Business Development Managers to coordinate account activities, follow-up actions and pipeline updates
• Collaborate with the Distribution Sales Manager DACH and distribution partners to review sell-out data, identify new partner potential and follow up on distributor-generated leads
• Support the preparation and follow-up of distributor activities such as events, webinars, trainings, promotions and joint campaigns
• Provide partners and prospects with relevant information on Hanwha Vision products, solutions, services, promotions and channel programs
• Coordinate with Marketing, Pre-Sales, Operations and Order Processing to ensure efficient support for partner and customer requests
• Maintain accurate account, contact, lead and opportunity data in CRM systems, especially Salesforce
• Share market feedback, partner needs, sales potential and competitive insights with the DACH sales organization

What we are looking for:

• Experience in inside sales, channel sales, partner management, sales support, business development or account management within a B2B environment
• Experience in the electronic security, video surveillance, IT, networking, technology or related markets would be a strong advantage
• Experience working with distributors, sell-out data, reseller structures or indirect sales channels would be a strong advantage
• Strong interest in developing partner and customer relationships
• Confidence in proactively contacting new prospects, dormant partners and potential accounts
• Experience with lead qualification, cold calling, account development or campaign follow-up
• Good understanding of indirect sales models, partner programs and channel structures
• Strong commercial mindset and the ability to identify sales potential
• Structured, organized and proactive working style
• Ability to manage multiple requests, accounts and follow-up actions at the same time
• Excellent communication skills and the ability to build trusted relationships by phone, video call and email
• Strong customer service mindset combined with a sales-driven attitude
• Comfortable working with CRM systems; Salesforce experience would be a strong advantage
• Good Microsoft Office skills, especially Excel, PowerPoint and Outlook
• Ability to work independently while staying closely aligned with the DACH sales team
• Fluent German and good English skills, both written and spoken
• A hands-on mentality and the willingness to take ownership

What We Offer:

• A highly visible inside sales role with direct impact on partner development and regional growth
• The opportunity to help shape and professionalize inside sales activities across DACH
• Close collaboration with the DACH sales team, Marketing, Distribution, Pre-Sales, Operations and European colleagues
• A strong global brand with a broad portfolio of video surveillance, AI, analytics and security solutions
• An international, professional and collaborative working environment
• A company culture that values initiative, teamwork and long-term success
• Modern equipment for mobile working and office-based work
• Participation in internal events, sales meetings, kick-offs and regional or European team gatherings
• Access to training and development opportunities for both professional and personal growth
• Access to a well-being portal and employee support offers
• A dynamic business environment with short decision-making paths and close collaboration across functions

Why Join Hanwha Vision?

This is an exciting opportunity for someone who enjoys combining structured inside sales work with proactive account development.

You will not simply process incoming requests. You will help identify new opportunities, develop potential accounts, reactivate partners, support the STEP partner ecosystem and contribute directly to the growth of Hanwha Vision in DACH.

You will become an important commercial hub for partners, customers, distributors and the DACH sales team, helping us create faster responses, better partner engagement and stronger sales execution across the region.

Location:

The job holder is required to be a mixture of more Germany based office working with hybrid flexibility - Koelner Strasse 10, 65760 Eschborn, Germany, with occasional travel across the DACH region and from time to time outside of Germany may be required.