Account Manager

The Account Manager will serve as the primary point of contact for assigned accounts, ensuring customer satisfaction, identifying growth opportunities, and driving revenue through strategic account development.

• Serve as the main point of contact for assigned Paragon customers
• Build and maintain long-term, trusting relationships with customers
• Connect with existing and prospective customers to set up meetings (both at customer site/offsite and factory/showroom tours)
• Produce and send quotes, enter sample product requests, coordinate samples of fabric/paint/acrylic and literature as needed
• Provide oversight and open customer communication from quote to shipment
• Understand customer needs and objectives to deliver tailored solutions
• Identify opportunities for upselling and cross-selling products or services
• Develop and execute strategic account plans to achieve revenue targets
• Coordinate with internal teams (customer service, marketing, operations, engineering, support) to ensure timely delivery of product
• Actively engage in sales meetings and marketing initiatives
• Monitor account performance and provide regular reports to customers and leadership
• Resolve customer concerns or issues promptly and professionally
• Stay informed about industry trends and competitor activity
• Develop and maintain standard KPIs that coordinate with the sales forecast

Qualifications

• Ability to travel as required.
• Must be able to work on-site at our Arlington, TX headquarters.
• Valid driver’s license and ability to travel by air as needed.