Key Account Manager

Responsibilities

1.Understand Retail KA's needs and requirement in regards to robotic and digitalized

cleaning operation solutions;

2.Identify the decision-making process and key stakeholders in Retail KA's organization;

3.Develop and maintain strong, trusting relationships with major retail key accounts, acting as the primary liaison between them and the company；

4.Strategically consult key stakeholders with pertinent value propositions to create

demands and manage expectations;

5.Negotiate agreements and contracts with executives for terms, pricing, services and

long-term partnership;

6.Act as the main point of contact of KA to drive and collaborate with extertal and internal

teams including sales, product solution, service, R&D, marketing and distributor(s) to

ensure all KA needs met and keep improving customer success;

7.Lead and collaborate with the sales team to maximize revenue by up-selling or cross

selling;

8.Plan and present reports on account progress, goals, milestones and gaps to share with

team members, stakeholders, and possible use in future case studies or company training

Requirements

1.Major in automation or engineering or business administration, college degree or above

(those who have worked in big FM companies or well-known cleaning machine/robot

companies will be preferred)

2.At least 5 years working experience in sales, marketing or related roles

3.Diligent, open-minded, responsible and quick learner

4.Language skills: Fluent German (negotiation level) + English

5.Team player, good communication, coordination skills, good at analysing and solving

problems

6.Frequent business travel is required