Director of Projects & Aftermarket Services EMEA

The Director of Projects & Aftermarket Services – EMEA is a senior leadership role responsible for the successful execution, profitability, and customer satisfaction of all capital projects and aftermarket service activities across the EMEA region.

This role owns the end-to-end delivery lifecycle—from project handover and execution through installation, commissioning, service support, upgrades, and lifecycle services—while driving operational excellence, margin improvement, and a strong safety and quality culture.

What You Will Do

• Define and execute the EMEA Project and Aftermarket Services strategy aligned with wider enterprise objectives.
• Own on-time, on-budget, and margin-positive execution of all regional projects.
• Lead and grow the aftermarket services business including field services, spares, and service contracts.
• Maintain full responsibility for projects and services in EMEA.
• Act as executive sponsor for key and strategic customer accounts.
• Build and develop a high-performing, geographically dispersed leadership team.
• Champion safety, regulatory compliance, and quality excellence across all activities.
• Strategic Leadership & Regional Ownership
• Define and execute the EMEA Project and Aftermarket Services strategy, aligned with enterprise operational and commercial goals.
• Translate regional growth plans into scalable delivery and service capabilities.
• Act as the senior escalation point for critical customer, project, and service issues.
• Contribute to EMEA leadership team decisions, strategy development, and long‑range planning.
• Project Execution & Governance
• Own on‑time, on‑budget, and margin‑positive execution of all projects across EMEA.
• Establish and enforce project governance standards, stage‑gate controls, risk management, and reporting disciplines.
• Ensure effective resource planning, capacity management, and project prioritization.
• Lead resolution of complex execution challenges including scope changes, claims, and customer negotiations.
• Drive continuous improvement in project predictability and delivery performance.
• Aftermarket & Services Growth
• Lead and grow the aftermarket services business, including field services, spares, service contracts, upgrades, retrofits, digital services, and lifecycle solutions.
• Drive recurring revenue growth, contract penetration, and customer retention across EMEA.
• Partner with Sales and Commercial teams to develop compelling aftermarket value propositions.
• Ensure seamless transition from project delivery into long‑term service support.
• Financial Performance & Operational Excellence
• Full P&L responsibility for Projects and Aftermarket Services in EMEA.
• Deliver revenue, margin, cash flow, and cost targets.
• Drive productivity, utilization, and cost optimization initiatives.
• Ensure robust forecasting, backlog management, and financial transparency.
• Lead PMO and operational excellence initiatives (Lean, standardization, digital tools).
• Customer Experience & Key Account Engagement
• Act as an executive sponsor for strategic and key accounts.
• Build trusted relationships with customer senior leadership.
• Drive customer satisfaction, Net Promoter Score (NPS), and long‑term partnership models.
• Support commercial negotiations for large, complex, or high‑risk deals.
• People Leadership & Talent Development
• Build, inspire, and retain a high‑performing, geographically dispersed team.
• Develop succession plans, leadership capability, and technical expertise.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure compliance with regional labor laws and company HR policies.
• Safety, Quality & Compliance
• Champion a zero‑harm safety culture across all project and service activities.
• Ensure compliance with EMEA regulatory standards, quality systems, and ethical requirements.
• Drive root‑cause analysis and corrective actions for safety or quality incidents.

What We Look For

• Bachelor’s degree in Engineering, Business, or a related field; Master’s or MBA preferred.
• 15+ years of leadership experience in project delivery, services, or operations.
• Proven experience managing multi-country EMEA organizations with P&L responsibility.
• Strong commercial acumen and understanding of capital equipment or industrial services.
• Fluent English required; additional European languages desirable.