Account Manager, Google Shopping Solutions (English, Polish)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in sales, business development, advertising, account management, marketing, agency, or consulting.
• Ability to communicate in English and Polish fluently to engage with customers in this region.

Preferred qualifications:

• Experience delivering against operational and output goals, in a fluid and sometimes ambiguous environment with limited resources.
• Knowledge of the Polish online advertising and retail markets.
• Ability to utilize and partner with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
• Ability to communicate in an additional European language (e.g. German) fluently to support client relationship management in this region.
• Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.

About The Job

As a Shopping Account Manager for our Central Europe Mid Market team, you will act as the single point of contact for a different portfolio of retail online advertisers. You will offer recommendations and solutions for your merchants using the knowledge of the Shopping Ads product. You will combine transactional client engagements with leveraging our many client education offerings. You will bring the Google Shopping Solutions (GSS) premium promise to life by acting as a trusted advisor for your merchants, agencies and GSS colleagues. Faced with a dynamic ecosystem, you will advocate the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.

In this role, you will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a emphasis on culture, well-being, and learning and development, allowing to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.

Responsibilities

• Work with merchants across a selected market to advise them on their shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
• Develop and maintain Shopping Ads and merchant center product suite.
• Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
• Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
• Deliver against key operational KPIs.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .