Ops Lead

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
• Recruit, onboard, train, and manage technicians and operational staff across locations
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
• Oversee scheduling and resource allocation to support 24/7 operations where required
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
• Manage operational budgets, control costs, and support financial planning activities
• Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field
• Proven experience managing multi-site operations or large-scale teams
• Strong understanding of service delivery, KPIs, and operational performance management
• Experience in 24/7 or high-availability operational environments
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams
• Strong stakeholder management and communication skills
• Financial awareness with experience in budgeting and cost control
• Experience with electric vehicles or advanced automotive technologies is a strong advantage
• Fluent English required; German mandatory; Spanish is a plus

What We Offer

• Long-term, stable opportunity in a growing operational environment
• Exposure to modern vehicle technologies and large-scale operations
• Opportunity to lead and scale teams across multiple locations
• Ongoing training and professional development