Engenheiro de suporte técnico

An important international company is looking for a Engineer with the following descriptions:

Language: Spanish and English

Remote work

Requirements

It is essential that the resource has experience in support with end-user experience

• High level proficiency in Windows 7 and Windows 10
• Intermediate to high level proficiency in Apple Mac Operating systems
• Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and android operating systems and basic knowledge in Microsoft InTune.
• IMAC process Install, Move, Add and Change.
• IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).
• ITIL and Agile process (exposure to SLA, Ticketing system)
• Network troubleshooting and understanding TCP/IP.
• knowledge in Microsoft 365 architecture and Office 365 environment.
• Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture)
• Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,).

· Software deployment through SCCM.

• Manual software installation and troubleshooting.

· Handling and task prioritization.

· End-user experience

Originally posted on Himalayas