Credit Manager - Hilton Kuala Lumpur

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Credit Manager supports the overall strategic management of the credit section by establishing effective working relationships with colleagues, in particular the Director of Business Development, Director of Sales, Revenue Manager, Director of Banquet & Conference Sales and Accounts Receivable team. This role will convert the entire hotel’s revenue into collected cash within the shortest agreed timescale through managing the credit control in a diligent and professional way.

What will I be doing?

As the Credit Manager, you will be responsible for performing the following tasks to the highest standards:

• Conduct credit investigations so that an intelligent informed decision of a customer’s credit worthiness, character and ability to pay may be ascertained to justify extension of credit.
• Ensure the collection of accounts receivable is kept current and follow up closely on aged accounts.
• Maintain good relations with hotel customers including but not limited to wholesalers, corporate clients, hotel guests, travel agents, tour operators, function organizers, airlines, government, etc.
• Review supporting documents to verify the accuracy of the balance of receivables.
• If full recovery of arrears is still not received after the timely provision for bad debts, ensure the cancellation of non-recovery account follows Hilton approval process.
• Report immediately any unfavourable information received affecting a customer’s credit standing so that appropriate action may be taken.
• Report directly to the General Manager and / or Director of Finance on all matters affecting credit and collection.
• Ensure all credit application forms are approved and updated annually.
• Supervise the activities of the Credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities.
• Ensure monthly closing is completed in a timely and accurate manner and that the vouchers are booked into the correct account.
• Work closely with the Accounts Receivable Supervisor and / or Clerk to follow up on overdue accounts.
• Ensure that all collection calls have been made on a timely basis, documented in writing and followed up on a monthly basis.
• Schedule credit meetings at least once a month.
• Ensure that the number of debtor days outstanding is within the acceptable range as stipulated in the policies and procedures manual.
• Ensure that the month end processes are completed in a timely and accurate manner.
• Prepare all supporting documentation for monthly allowances and monthly journal vouchers relating to the Receivables ledger.
• Ensure the timely and accurate entry of all credits to the various accounts.
• Ensure monthly closing is completed in a timely and accurate manner and that the vouchers are booked into the correct account.
• Pro-actively follow up on any outstanding accounts to ensure the hotel is protected from loss.
• Prepare all necessary reports pertaining to accounts receivable.
• Alert sister hotels on bad debt accounts information to avoid losses might be incurred in other sister hotels.
• Process and control all sundry payments made by credit card.
• Maintain an adequate and up to date filing system.

What are we looking for?

A Credit Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualifications (e.g. ACCA/ CPA).
• Previous experience in a managerial operational accounting role.
• Proficient in Microsoft Office applications.
• Fluent in written and spoken English to meet business needs.
• Good relationship with the local bank and government agencies.
• Good communication skill with clients.
• Possess systems skills in OnQ, Check SCM, SUN, OPERA/ OnQ PMS, MICROS, HRLINK.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Kuala Lumpur Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts