Associate Account Executive

About Us:

FinCom Technologies is a fast-growing startup building modern commerce platforms where shopping meets financial intelligence. We help brands, digital wallets, and partners deliver smarter, frictionless online shopping experiences through integrated payments, logistics, and marketing support.

Job Summary:

The Associate Account Executive supports the Account Management team in onboarding, growing, and managing merchant accounts on our e-commerce platform. This role is ideal for someone detail-oriented, client-focused, and eager to develop a career in account management and e-commerce operations.

Key Responsibilities:

• Assist in onboarding and supporting merchant partners to ensure a smooth transition onto the platform
• Maintain strong relationships by providing timely support, responding to inquiries, and ensuring overall merchant satisfaction
• Coordinate with internal teams to execute campaigns, promotions, and product uploads efficiently
• Monitor merchant performance metrics such as sales, traffic, and engagement, and provide basic insights or escalate issues when needed
• Support account growth initiatives by identifying opportunities for promotions, product expansion, and increased platform utilization
• Track and maintain accurate records of merchant activities, contracts, renewals, and account status
• Prepare reports, presentations, and updates for internal stakeholders and merchant partners
• Ensure timely resolution of operational concerns by coordinating with relevant teams and escalating complex issues to senior account managers
• Assist in the execution of marketing campaigns, platform activations, and special projects for key accounts
• Stay updated on platform features, tools, and policies to better support merchant partners.
• Carry out other responsibilities and tasks as assigned by management to support business objectives

Qualifications:

• Bachelor’s degree in Business, Marketing, Entrepreneurship, or any related field
• Open to fresh graduates; internship or project experience in sales, marketing, or e-commerce is an advantage
• Strong public speaking and communication skills, with the ability to present sales decks and engage clients confidently.
• Willing to learn and work in a fast-paced startup environment
• Highly organized, proactive, and detail-oriented
• Comfortable interacting with clients or external partners