Account Manager, Dairy Ingredients

Job Summary

Are you ready to drive growth and innovation in dairy ingredients by building strategic partnerships with key customers?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Castelo Branco, SP (hybrid). Be part of a customer-focused, strategic, and collaborative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage and grow a strategic portfolio of dairy customers, acting as the primary commercial interface with IFF
• Develop a deep understanding of customer needs, formulations, and market trends across dairy applications (cheese, yogurt, desserts, ice cream, beverages, alternatives)
• Build and execute robust account plans aligned with customer strategies and IFF business objectives
• Drive profitable growth through value-based selling, portfolio optimization, and new business development
• Lead commercial negotiations including pricing, contracts, supply agreements, and margin improvement initiatives
• Collaborate cross-functionally (Applications, Regulatory, Marketing, Operations) to deliver innovative solutions from concept to commercialization
• Ensure accurate sales forecasting and align with Supply Chain to meet customer service and delivery expectations
• Monitor regulatory requirements and ensure compliance within customer projects and commercial activities
• Lead and continuously improve project execution through clear milestones, tracking, and post-project reviews

What Makes You The Right Fit

• At least 5 years of experience in B2B sales, technical sales, or account management within the dairy or food ingredients industry
• Strong knowledge of dairy applications and ingredient systems (e.g., proteins, hydrocolloids, food protection solutions)
• Proven ability to manage customer relationships and deliver commercial results
• Strong business acumen, including pricing, margin management, and forecasting
• Experience leading cross-functional projects and coordinating stakeholders
• Excellent communication, presentation, and negotiation skills
• Analytical mindset with the ability to translate market insights into business opportunities
• Fluent in English with the ability to work in a global, multicultural environment

How Would You Stand Out?

• Background in Food Science, Food Engineering, Chemistry, or related field
• Experience working across LATAM markets or in multicultural environments
• Strong digital and data-driven mindset (e.g., CRM, SAP, Power BI)

Why Choose Us?

• Opportunity to work with leading global customers in the dairy industry
• Exposure to innovative ingredient solutions and cutting-edge applications
• Collaborative and cross-functional international environment
• Learning and development opportunities to support your career growth
• Flexible work arrangements depending on location
• Inclusive and diverse workplace culture

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more