Logistics Coordinator - White Glove Service Center

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000+ trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

The White Glove Service Center (WGSC) is a diverse team that supports the global network through process management, program management, and operational expertise to service customers through operational excellence.

The WGSC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of “Plan – Execute – Monitor and Control”, the WGSC focuses on ‘monitor and control’ using operational knowledge, data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.

Communication, exception management and operational excellence form the bedrock of customer service for logistics coordinators in the WGSC.

Logistics Coordinators will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.

Major Duties and Responsibilities

• Customer Communication: professional and timely response to customer and network inquires.
• Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
• Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.

Qualifications

Desired Qualifications

• Fluent in English
• Proficiency with computer programs such as MS Office
• Associates' degree (or higher) 
• One year of work experience in customer service, logistics, freight forwarding, or related field

Additional Information

Expeditors offers excellent benefits

USA

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program
• The position pays $20.00-$28.00 per hour. Based on education and experience. 

All your information will be kept confidential according to EEO guidelines.