Account Manager

About Downstream

Downstream Systems, Inc. is a marketplace platform modernizing the waste and construction industries. We help contractors, builders, and businesses quickly book essential services like dumpster rentals, hauling, site clean-up, and equipment support through a simple, digital experience.

Our goal is to bring more transparency, efficiency, and sustainability to industries that keep our world running. By making logistics easier and reducing friction in the supply chain, we help customers save time, operate more efficiently, and make smarter decisions for their projects.

If you're excited to join a growing company that is solving real-world problems and helping build a cleaner, more sustainable future, we’d love to meet you.

Role Overview

We’re looking for an early-career Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with some sales, customer success, or account management experience who wants to develop their skills in a fast-paced, high-growth environment.

In this role, you’ll work with current customers to help them get the most value from Downstream’s platform and services. You’ll focus on account retention, identifying growth opportunities, re-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.

You’ll be joining a collaborative team and will have the chance to build strong client relationships, learn a consultative sales process, and grow your career in account management.

What You’ll Do

• Manage and grow a portfolio of existing customer accounts
• Build relationships with customers and act as a trusted point of contact
• Support account retention by helping customers find the right solutions for their ongoing needs
• Identify opportunities to expand accounts across additional services, locations, or markets
• Re-engage former customers and help bring them back onto the platform
• Conduct regular outreach through phone, email, LinkedIn, and occasional in-person meetings
• Partner with internal teams to ensure a smooth customer experience
• Learn Downstream’s full product and service catalog and match solutions to customer needs
• Track account activity, customer needs, and growth opportunities in company systems

Activity Expectations

This role includes a consistent weekly outreach cadence to maintain strong customer relationships and uncover growth opportunities.

Typical weekly activity includes:

• 75–100 calls
• 75 emails
• 30 LinkedIn touchpoints
• 1–3 in-person meetings

What We’re Looking For

• 1–3 years of experience in sales, account management, customer success, business development, or a related customer-facing role
• Strong communication and relationship-building skills
• Comfortable with proactive outreach by phone, email, and LinkedIn
• Organized and able to manage multiple customer conversations at once
• Eager to learn, coachable, and excited to grow in a sales/account management career
• Helpful, solutions-oriented mindset
• Experience working with B2B customers is a plus
• Experience in construction, waste, logistics, marketplaces, or equipment rental is a plus, but not required

Who You’ll Work With

This role focuses on supporting current customers, especially those with recurring service needs and opportunities to grow across multiple offerings or markets. You’ll work with customers using a mix of services such as site support, waste solutions, and light/heavy equipment.

Why This Role Is Great for an Early-Career Candidate

• Clear opportunity to grow within account management and sales
• Exposure to a broad product catalog and multiple industries
• Ability to build consultative selling and customer success skills
• Hands-on experience managing a meaningful book of business with team support
• Opportunity to work at a mission-driven company transforming traditional industries

Location

This is a hybrid role with an expectation to commute to Downstream’s headquarters in Richardson, TX.

🌟 Ideal Team Member Profile at Downstream Systems, Inc.

At Downstream, we’re not just building a platform—we’re building a movement to modernize and elevate the waste and construction industries. That’s why we look for team members who are not only smart and capable but deeply aligned with the way we show up for each other, our customers, and suppliers. Our cultural beacons are more than values—they’re how we work, lead, and grow.

Here’s what a great Downstreamer looks like:

💥 Runs into the Gap

You don’t wait to be told. When you see a problem or an opportunity, you lean in with curiosity and energy. You’re proactive, resourceful, and comfortable working through ambiguity—because you know that growth often starts where things are messy.

🔎 Practices Radical Transparency

You communicate clearly, openly, and without ego. Whether you’re sharing feedback, surfacing a roadblock, or admitting a mistake, you do so with the trust that honesty drives progress. You don’t play games—you play as a team.

🛠️ Takes Pride in What You Do

You care deeply about the quality of your work and the experience of our customers. Whether you’re shipping code, solving a customer problem, or launching a new market, you bring thoughtfulness and craftsmanship to everything you touch. Excellence isn't a goal—it’s a habit.

🌱 Gives Others Confidence

You lift people up. You empower teammates with clear thinking, strong execution, and generous collaboration. You help others believe in their ability to succeed, and you create space for them to thrive. You lead with kindness and build trust by showing up consistently.

At Downstream, we’re a group of builders, thinkers, and doers who care as much about how we work as what we’re working on. If you're energized by solving real-world problems and being part of a company where values guide action—you’ll feel right at home. Let’s revolutionize this industry together.

💼 Downstream Employee Benefits

At Downstream, we believe in taking great care of our team—because when you’re supported, you can do your best work. Here’s a snapshot of the benefits we offer:

🩺 Comprehensive Health Coverage

• Medical, dental, and vision insurance plans
• Health Savings Account (HSA) option for added flexibility

🛡️ Peace of Mind

• Life insurance coverage to help protect what matters most

💰 401(k) Retirement Plan

• Downstream matches up to 5% of your contributions:
• 100% match on the first 3%
• 50% match on the 4th and 5th percent

🌴 Generous Paid Vacation

• We offer a flexible, paid vacation policy so you can recharge when you need to

📈 Company Equity

• Be an owner in what we’re building with equity in the company