Sales Support Executive

Vertu House - Gateshead

Sales Support Executive - £24,784.50 basic salary plus bonus (OTE £27,784.50)

This is a vital position supporting the operations of the Group Fleet team.. The role holder will be responsible for supporting the key account customers and the Senior support team for fleet and ensuring the customer service level is upheld. The role holder must ensure to adhere to set processes and work within Lease co and public sector SLA requirements.

The role will entail processing quotations, orders, updates, stock, transport/pdi instructions with clear visibility invoice pricing to prevent debtor issues, with a focus on supporting a great customer experience and cost management processes.

As with all positions the above role is expected to uphold the highest ethical standards.

Job Duties

The Main aspect of the role is to process the administration for the key account manager that has sold the unit to the customer, and pair in with them on the relationship for the customer. Day to day these are aspects of the job that may be covered. From time to time there may be changes in terms of which area you will focus on.

• Processing quotes
• Order input to Sales master and ensure OTR and Invoice, Reg address correct along with full specification for requirements.
• Customer updates/reports
• Stock offering, packs process, ensure stock is offered timely and not held up so that there’s a prevention of fully paid stock
• Delivery calls, bookings, transport/pdi instructions to be secured
• Debtor process, booking transport, pdi, supporting process and uploading paperwork for debtors.

All administration duties hold up’s, challenges that need escalation, to be escalated to the General Manager. Any orders that cannot be placed should also be reported to the Key account manager involved in the customer management.

Essential Criteria

• IT Literacy including Microsoft packages including Excel
• Numeracy and Literacy Skills
• Attention to Detail and Accuracy
• Require strong planning and organising skills

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity

If your application is successful, we will need to complete the usual employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.