Account Manager

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development
• 401(k) matching
• Company car
• Paid time off
• Parental leave
• Vision insurance

The Account Manager is responsible for managing client relationships within an assigned book of business. This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular site visits, proactively addresses client concerns, and collaborates with operational leadership to ensure service excellence. While this role will prepare enhancement estimates, its primary revenue responsibility is the successful annual renewal of Grounds Maintenance contracts through proactive relationship management and client retention. This is a salary role with commission structure for: Annual Revenue value of all Grounds Maintenance Contract renewals of one-year or more, New Ground Contracts (completely new customers), and final revenue on Enhancement Work.

Reporting Structure

Reports to: Director of Operations and Director of Internal Operations

Collaborates with: Production Managers, Commercial Estimator, and Ownership

Qualifications

High School Diploma or GED required

Bachelor’s Degree preferred (Business or related field)

3+ years of Account Management or client-facing experience preferred

Landscape Or Service-based Industry Experience Preferred

LMN software experience a plus

Licensure & Technical Skills

Valid Ohio Driver’s License; must be insurable under company policy

Proficiency in Microsoft Office and Google Workspace

Physical Requirements

Ability to sit for extended periods

Ability to walk properties and conduct site visits in varying weather conditions

Ability to lift up to 20 pounds unassisted

Work Environment

Combination of office-based work and scheduled on-site client visits

Outdoor exposure during inspections and walkthroughs

Core Responsibilities

Client Relationship Ownership:

Serve as primary point of contact for designated accounts

Build and maintain strong relationships with Property Managers, Board Members, and Maintenance Contacts

Conduct scheduled site inspections and document findings

Ensure all client communication is timely, professional, and solution-oriented

Proactively identify and address service concerns before escalation

Client Retention & Renewal Management

Maintain high levels of client satisfaction to support annual contract renewals

Collaborate with Director of Operations to review contract performance prior to renewal

Present renewal contracts and manage renewal discussions

Monitor overall account health and proactively mitigate risk of attrition

Enhancement Support

Identify enhancement opportunities during site visits

Prepare enhancement estimates

Present approved proposals to clients and follow up as needed

Operational Collaboration

Communicate client feedback and service concerns to Director of Operations and Production Managers

Partner with field leadership to ensure alignment between client expectations and operational delivery

Review contracts for scope accuracy and clarity

Financial Awareness

Monitor accounts receivable aging for assigned accounts in coordination with office team

Assist with follow-up on overdue balances when necessary

Track and report key account performance metrics

Reporting & Accountability

Prepare and present account health and renewal metrics in leadership meetings

Maintain accurate documentation in LMN

Provide consistent feedback to Director of Operations regarding account status

Professional Standards

Maintain professional written and verbal communication

Demonstrate strong organization and follow-through

Exhibit integrity, accountability, and proactive ownership

Maintain professional appearance and conduct

Performance Expectations

Meet or exceed annual contract renewal targets

Maintain high client retention rate

Generate approved enhancement revenue within scope

Minimize client escalations and service failures

Maintain accurate documentation and proactive communication