Collections Specialist

Job Title: Collections Specialist

Location: San Antonio, TX

Schedule: Monday to Friday: 8-5 (Hybrid T/TH in person)

Duration: 6-month contract to hire

Pay: $20/hr

Must Have Qualifications:

• 2+ years' experience working in an office setting within collections or accounts receivable - exhibiting high level customer service (comfortable on the phones with clients)
• Minimum Education Required: High School
• Reliable transportation

Job Summary:

An employer is seeking a Collections Specialist, Accounts Receivable, with strong analytical skills. The role involves managing day-to-day collection activities for commercial accounts with receivable balances ranging from $250K to $35M.

Day to Day:

• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.
• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.
• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.
• Facilitate resolution of disputed balances via research and/or reconciliations.
• Provide quality customer service to internal/external customers, including, but not limited to, reasonable inquiries on collection status and requests for information.
• Maintain established service level agreements with branch locations and other functional areas.
• Meet or exceed established performance metrics.