Collections Specialist

Job Summary:

An employer is seeking a Collections Specialist, Accounts Receivable, with strong analytical skills. The role involves managing day-to-day collection activities for commercial accounts with receivable balances ranging from $250K to $35M.

Day to Day:

• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.

• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.

• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.

• Facilitate resolution of disputed balances via research and/or reconciliations.

• Provide quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.

• Maintain established service level agreements with branch locations and other functional areas.

Meet or exceed established performance metrics.

Required Skills & Experience

• 2+ years' experience working in an office setting within collections or accounts receivable - exhibiting high level customer service (comfortable on the phones with clients)

• Minimum Education Required: High School

Reliable transportation

Nice to Have Skills & Experience

• Excel proficiency - VLOOKUPs, Pivot Tables, formulas, etc.

• Higher Education - finance and accounting preferred (Bachelors degree in anything)

• Computer literacy - experience navigating multiple screens and software platforms at any given time - Experience with Salesforce or Workday

• Reviewing contracts for customer payment terms