Key Account Associate

The Key Account Associate supports the management and development of key customer accounts by building strong relationships, identifying sales opportunities, and delivering customer-focused solutions. The role contributes to revenue growth through effective account coordination, pipeline development, and consultative sales practices aligned with Yokogawa’s commercial strategy.

A key focus of this role will be supporting a strategic customer, Rolls-Royce SMR (Small Modular Reactors). You will receive structured training to build a strong understanding of this customer’s business, projects, and requirements. A significant portion of your responsibilities will be dedicated to this account, with the opportunity to expand into a broader customer portfolio over time as business needs evolve.

Key Responsibilities

Account Management

• Support the development and execution of account plans for assigned customers
• Maintain regular contact with customers to strengthen relationships and ensure satisfaction
• Coordinate with internal stakeholders to deliver solutions aligned with customer needs

Business Development

• Identify and qualify new sales opportunities within existing and prospective accounts
• Build relationships with key decision-makers and influencers
• Support sales activities including customer meetings, presentations, and follow-ups

Customer Engagement & Solution Selling

• Understand customer needs, challenges, and business drivers through structured engagement
• Assist in developing and presenting tailored value propositions
• Support the sales process from opportunity identification through to closure

CRM & Pipeline Management

• Maintain accurate and up-to-date records in the CRM system (e.g., Workday)
• Track opportunities, activities, and customer interactions
• Support pipeline reviews and reporting

Customer Insights

• Gather and share customer feedback to support continuous improvement
• Monitor market trends and competitor activity to identify opportunities

Compliance & Process Adherence

• Follow Yokogawa policies, sales processes, and compliance requirements
• Ensure data accuracy and adherence to governance standards

Continuous Development

• Develop product, market, and sales knowledge through ongoing learning
• Participate in training and coaching initiatives

Key Performance Indicators (KPIs)

• Contribution to sales pipeline and opportunity conversion
• Customer engagement and relationship development
• CRM data quality and activity tracking
• Support to revenue growth within assigned accounts

Core Competencies

• Customer Focus: Builds relationships and delivers customer-oriented solutions
• Business Insight: Understands customer business context and market dynamics
• Collaborates: Works effectively across teams to deliver results
• Manages Complexity: Handles multiple priorities and adapts to changing situations

Required Skills

• Basic account management and sales support capabilities
• Strong communication and interpersonal skills
• Ability to understand customer needs and support solution development
• Planning and organizational skills
• Familiarity with CRM systems

What We Promise To Offer

• Competitive salary, level depending on experience, plus incentive package
• Standard working hours are Monday to Thursday 8:30am to 5:00pm, Friday 8:30am to 4:30pm. Flexibility will be required to meet customer and business needs
• Superb benefits including car allowance, company pension contribution up to 12.5% dependent upon criteria, private medical insurance and healthcare scheme, 25 days holiday plus bank holidays with increments based on length of service

Due to the nature of our business, please be advised at the offer of employment stage we will carry out Disclosure and Barring Service (DBS), Education, Employment and Right to Work checks on all candidates.

An assessment may be part of the interview process.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Diverse, Equitable & Inclusive culture

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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