Software Engineer

About the Company

An organization is seeking a Software Engineer to join an internal operations engineering team focused on building tools, infrastructure, and automation that improve operational efficiency.

About the Role

This role will design and deliver full-stack internal applications, backend services, APIs, third-party platform integrations, and AI-enabled workflows that support customer operations, support teams, and internal business users.

Responsibilities

Internal Tooling & Application Development

• Design and build full-stack internal applications that help operations teams work more efficiently.
• Develop operator-facing tools that improve workflows, visibility, and productivity.
• Translate business and operational requirements into scalable technical solutions.
• Own features from design through deployment, monitoring, iteration, and user feedback.

Backend Services & API Development

• Build reliable backend services and APIs that support internal operations and tooling.
• Design systems for scalability, performance, maintainability, and reliability.
• Develop integrations between internal systems, operational platforms, and third-party tools.
• Ensure backend services are well-tested, observable, and production-ready.

Platform Integrations & Workflow Automation

• Build and maintain integrations with platforms such as Retool, Zendesk, and other operational systems.
• Create workflows that reduce manual effort and standardize internal processes.
• Improve the usability, reliability, and scalability of internal tooling platforms.
• Support automation across operational workflows, internal APIs, and business systems.

AI-Enabled Engineering

• Use AI tools and LLM capabilities to automate workflows and improve internal decision-making.
• Build AI-powered features that enhance operator productivity and reduce manual work.
• Identify opportunities to apply intelligent automation across internal tools and support workflows.
• Standardize AI-enabled patterns across internal platforms and applications.

Cross-Functional Collaboration

• Partner closely with operations, customer support, product, and engineering stakeholders.
• Gather requirements, understand user pain points, and iterate on practical solutions.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Participate in code reviews, mentor team members, and contribute to engineering best practices.

Production Support & Engineering Quality

• Write clean, maintainable, and well-tested code.
• Participate in monitoring, troubleshooting, and incident response for internal systems.
• Join an on-call rotation to support critical issues affecting internal users.
• Contribute to a culture of ownership, continuous improvement, and high-quality engineering delivery.

Qualifications

• 5+ years of professional software engineering experience.
• Experience building and shipping production-grade applications.
• Strong proficiency in Python, TypeScript/Node.js, or similar programming languages.
• Experience developing full-stack applications with React, Next.js, or similar frameworks.
• Strong knowledge of backend architecture, API design, and database systems.
• Experience with PostgreSQL, Redis, or similar technologies.
• Experience integrating or applying AI technologies, including LLMs, AI-powered features, or automation use cases.
• Experience building internal tools or supporting operational workflows.
• Ability to work directly with non-technical stakeholders to understand and solve business problems.
• Strong product sense and user empathy.
• Familiarity with cloud infrastructure, preferably AWS.
• Understanding of modern DevOps practices.
• Strong communication and cross-functional collaboration skills.
• Strong ownership mindset and ability to move quickly while iterating based on feedback.
• Ability to participate in an on-call rotation.

Required Skills

• Experience with Retool, Zendesk, or similar internal tooling platforms.
• Experience building custom tooling on top of customer support or operations platforms.
• Experience developing internal APIs for business operations teams.
• Experience applying AI to automate operational workflows end-to-end.
• Experience in a fast-moving engineering environment.
• Experience mentoring engineers or contributing to engineering culture and standards.