Employee Benefits Account Manager (Hybrid)

About Sheridan, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele—from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry.

Position Overview: The Employee Benefits Account Manager executes projects that provide a world-class client experience. This includes marketing and proposal presentations, onboarding, employee communication initiatives, compliance, technology, and a broad range of benefits administrative projects. Candidate should be highly organized, able to self-manage projects, and work closely with colleagues to collaborate on solutions for new clients.

Work Arrangement: This is a full-time hybrid position reporting to our office in Buffalo, NY.

Professional Responsibilities

• Proactively assesses, clarifies, and validates client/prospect needs on an ongoing basis.
• Responsible for client activities including marketing, spreadsheeting, client presentations, open enrollments, and benefits technology platform implementations.
• Maintains high client satisfaction standards.
• Actively engages with colleagues to continuously strive to improve processes, create efficiencies and reduce costs.
• Cooperatively takes on other duties, roles and responsibilities as assigned. Will assist the new business team with marketing, spreadsheeting, and open enrollment presentations for prospects as needed.

Qualifications And Requirements

• Bachelor’s Degree and 3-5 years of benefit account management experience.
• Identifies problems and reviews related information to develop and evaluate options and implement solutions.
• Computer proficiency with all Microsoft Office products, especially PowerPoint and Excel – should be able to learn quickly on HRIS systems and be willing to creatively engage with customer facing and internal technologies.
• Knowledgeable in COBRA, FSA, HSA and other compliance issues impacting clients.
• Demonstrates a high level of professional verbal and written communication skills.
• Client-focused attitude.
• Authorized to work in the U.S. without sponsorship.

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

Benefits

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $60,000 - $62,000 per year depending on experience.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.