National Account Manager

National Account Manager – Service

Responsible for developing and managing customer relationships with National Accounts and setting the account’s overall strategic direction. Recruit, negotiate, and sign on new locations of existing National Accounts. Upsell additional services. Provide operational support to National Account customers as their primary point of contact. The National Account Manager assures customer satisfaction through teamwork and communication with Coverall’s Support Centers and third-party Business Partners. Provides best in class support, troubleshooting, quality assurance, and account growth.

Principal Position Responsibilities

• Provide operational support to National Account customers.
• Serve as primary customer contact.
• Build and maintain corporate customer relationship.
• Assure customer satisfaction through teamwork with Coverall’s Support Centers and third-party Business Partners.
• Liaison between Coverall offices, third-party Business Partners and customer sites.
• Communicate for trouble shooting and quality assurance.
• Review Coverall Support Center and third-party Business Partner proposals and present for approval.
• Initiate and schedule new starts for existing customers.
• Upsell & coordinate special services for existing customers.
• Meet or exceed monthly, quarterly, & annual goals.
• Communicate and resolve outstanding billing/invoicing issues by working with the billing department.
• Communicate and resolve outstanding recievables issues by working with the collections department.
• Re-sell current customers on the value of Coverall.
• Track proposals, starts, and issues via CRM.
• Provide data on accounts as requested for internal reports, customer reports, and business reviews.
• Serve on team projects as assigned.
• Any other duties requested by the Vice President, National Accounts or other management

Education And Experience Requirements

• Excellent customer service skills
• Strong problem solving & critical thinking
• Ability to think strategically and analytically
• Ability to work independently and meet deadlines
• Strong multitasking and organizational skills
• Ability to prioritize workload
• Excellent written and oral communication skills
• Professional attitude and appearance
• Proficient in MS Word, Excel, and Outlook
• Ability to learn and use CRM
• Ability to follow through and organize tasks
• Ability to work well in a team environment.

Equal opportunity employer-vets/disabled.

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