Member Contact Center Representative I

Role:

To assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.

Essential Functions & Responsibilities:

Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identify and escalate Member complaints and priority issues.

Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.

Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.

Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.

Maintain a dependable record of attendance and timeliness.

Answer the secure messages that are received in Relationship Manager and process the new online accounts opened through Oflows.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay range offered for this role is $20.00 - $23.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications