ServiceNow Developer

Description of Tasks

The external service provider will be responsible for performing the following tasks and duties:

Platform Development

• Implement new configurations, enhancements, and customizations within the ServiceNow platform.
• Analyze requests for new functionalities and provide technical recommendations.
• Develop, test, validate, and deploy platform changes and custom code solutions.

Project Leadership

• Lead and coordinate development projects in collaboration with the ServiceNow Architect and Administrator.
• Conduct application and code reviews to ensure system quality, performance, and integrity.

Platform Maintenance

• Administer and maintain the ServiceNow environment, including binaries, configurations, Tomcat, Java, and local backup management.
• Perform platform upgrades, patch management, and application maintenance activities.

Database and Integration Management

• Manage MariaDB database services associated with the ServiceNow platform.
• Ensure effective integration and interoperability with Frontex systems and related services.

Operations and Support

• Provide day-to-day operational support for standard changes and service requests.
• Analyze, troubleshoot, and resolve application-related incidents and defects.
• Perform corrective maintenance, including bug fixing and issue resolution.

Strategic and Technical Improvement

• Contribute to technical solution designs and support overall architecture planning.
• Assist in risk management, disaster recovery planning, and security management activities.

Documentation

• Maintain accurate and up-to-date technical and operational documentation, including:
• Technical specifications
• Standard Operating Procedures (SOPs)
• User manuals
• Knowledge base articles

Knowledge and Skills

Technical Knowledge and Professional Skills

• Extensive hands-on experience in configuring, developing, and maintaining the ServiceNow platform; on-premise experience is considered an advantage.
• Proven experience delivering customized ServiceNow solutions and working within a DevOps environment.
• Good understanding of IT security standards and interoperability within complex information systems.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Ability to work independently in high-pressure environments with minimal supervision.
• Highly motivated, responsible, and results-oriented professional attitude.

Specific Expertise (Mandatory)

Required Qualifications and Experience

• Practical knowledge of the ServiceNow product portfolio.
• Practical experience in IT Service Management processes and methodologies.
• Experience in requirements gathering, business analysis, and project management.
• Knowledge of integration technologies and standards, including Web Services, SSO, LDAP, REST APIs, and related technologies.
• Experience in designing ServiceNow platform solutions is considered an advantage.