Key Account Manager (KAM) for Area Germany

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About The Role

We are looking for a Key Account Manager (KAM) to drive growth and develop long‑term strategic customer relationships across Northern Germany, with a focus on the Bremen / Leer region.

In this role, you will act as the primary commercial contact for a portfolio of strategically important customers. You will own and coordinate the overall customer relationship and actively develop business opportunities.

You will report to the Area Business Development Manager and work closely with a collaborative, cross‑functional business development team.

This is a home-based position with a strong customer focus. You will regularly meet customers and internal stakeholders face‑to‑face. Travel to the Hamburg office is expected for team meetings and events (typically 1–2 days per visit).

Your Key Responsibilities

• Build and continuously strengthen relationships with key decision makers and influencers within assigned strategic accounts, developing a deep understanding of their business needs and future direction, and establishing the foundation for preferred supplier partnerships
• In close collaboration with the Account Team, develop and execute customer‑centric Key Account Plans with clear priorities, impactful objectives, and actionable initiatives that drive new business, secure renewals, and ensure high levels of customer satisfaction
• Define, lead, coordinate, and motivate the Key Account Team, working collaboratively with virtual and cross‑functional teams across the organization to ensure effective execution of account strategies
• Identify and develop new sales opportunities, while managing the existing contract portfolio to ensure timely renewals and sustainable account growth
• Monitor, manage, and report on the sales pipeline and performance of assigned Key Accounts, ensuring transparency and progress against targets
• Lead and support customer satisfaction reviews, identifying key challenges or improvement areas and ensuring insights are communicated internally and followed up with concrete actions
• Partner closely with the Technical Service Manager to ensure high-quality technical support and effective after‑sales service beyond day‑to‑day operational delivery
• Stay continuously informed about industry developments, market trends, and best practices, as well as the company’s products, services, and processes, to remain a relevant and trusted advisor to customers and prospects
• Ensure the accuracy and completeness of customer master data and activity records in the customer relationship management system for assigned Key Accounts
• Support the resolution of critical invoice issues and follow up on outstanding receivables in close cooperation with Finance to ensure timely and constructive solutions
• Proactively identify and pursue new business opportunities beyond the assigned Key Accounts to support broader regional growth
• Support marketing initiatives, customer events, and industry activities within the Area to strengthen market presence and brand awareness

What we offer

• Be part of an innovative and forward‑looking environment where you can actively shape the future while building on strong and well‑established foundations
• Work alongside highly skilled, committed, and collaborative colleagues
• Enjoy a flexible work arrangement with a high degree of autonomy and trust
• Engage with demanding and diverse customers at different levels of their organizations
• Gain opportunities to experiment, learn, and continuously develop within your area of expertise and beyond
• Access national and international career development opportunities within a global organization
• Employment terms in line with local regulations and conditions

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.

About You

Personal Qualities

• Self‑driven and highly engaged, with the ability to inspire and motivate others
• Proven experience in setting strategic direction and translating strategy into action
• Excellent communication and influencing skills, developed in a sales or customer relationship management environment
• Strong network‑building capabilities, ideally within an international or multicultural context
• Demonstrated ability to gain deep customer insight and effectively influence stakeholders based on those insights
• High level of personal impact, energy, and resilience, with experience navigating constraints to deliver results
• Motivated by taking ownership and collaborating within a global network
• Strong commitment to continuous learning and professional development

Competence Requirements

• University degree or equivalent qualification; a background in Marine Engineering, Naval Architecture, or Maritime Studies is preferred
• Minimum 10 years of experience within the maritime industry
• Strong commercial acumen combined with a customer‑centric mindset
• High level of IT proficiency, particularly with Microsoft Office applications
• Willingness and ability to travel domestically as required
• Fluent in business‑level German and English, both written and spoken

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.