Bilingual Japanese Account Manager (P&C) – Hybrid (Cypress, CA)

Job Description

Our client, a well-established insurance brokerage, is seeking an experienced Bilingual Insurance Account Manager to support Japanese corporate clients with Property & Casualty (P&C) programs.

This role is ideal for a seasoned insurance professional who can independently manage corporate client relationships in a consultative capacity, while effectively navigating both Japanese and U.S. business environments.

You will serve as a trusted advisor to clients, overseeing renewals, providing strategic recommendations, and coordinating with internal teams to ensure high-quality service delivery and compliance.

The position requires fluency in Japanese and strong business-level English to communicate effectively with Japanese corporate clients, internal stakeholders, and insurance carriers.

Responsibilities

Client Account Management

• Manage and retain assigned P&C client accounts
• Lead renewal processes, including coverage reviews, negotiations, and adjustments
• Serve as the primary point of contact for corporate clients
• Provide strategic insurance recommendations based on client needs
• Coordinate with underwriting, operations, and finance teams to ensure seamless service delivery

Consultative Advisory

• Advise clients on Commercial Insurance lines (Property, General Liability, Workers’ Compensation, Auto, Specialty Lines)
• Ensure accuracy of documentation and compliance with applicable regulations
• Identify opportunities to improve coverage, cost efficiency, and risk management strategies

Client Relationship & Operations

• Maintain strong, long-term client relationships with a high level of professionalism and discretion
• Manage multiple accounts and competing priorities in a fast-paced environment
• Support issue resolution and ongoing client service needs
• Ensure timely and accurate communication with all stakeholders

Qualifications

• Fluent in Japanese with strong understanding of Japanese business culture
• Business-level English (speaking, reading, writing, and listening)
• 5+ years of experience in insurance account management (P&C preferred)
• Prior experience at an insurance brokerage strongly preferred
• Strong knowledge of corporate insurance programs
• Excellent communication, organizational, and client management skills
• Ability to work independently and collaboratively across teams
• U.S. work authorization required

Compensation & Benefits

• Salary: $70,000 – $72,000 (based on experience and role focus)
• Full-time, permanent position
• Schedule: Monday – Friday, standard business hours
• Location: Cypress, CA (Hybrid)

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Flexible work arrangements
• Professional development opportunities

Work Environment

• Hybrid work environment with in-office collaboration (2 days/week)
• Professional, client-focused brokerage setting
• Strong emphasis on teamwork, autonomy, and consultative client service