Account Manager, Google Customer Solutions

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• Experience working with advertisers, agencies, or clients.
• Ability to travel up to 20% of the time as required.

Preferred qualifications:

• Master’s degree in a business related field.
• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
• Experience working with channel sales, advertisers, agencies, or clients.
• Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
• Ability to manage and prioritize a portfolio in an advertising or media sales context, and demonstrated ability to achieve goals to drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.

About The Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Identify and build trusted relationships with key client decision-makers, engaging effectively (often virtually) to understand their business objectives and marketing needs.
• Analyze customer objectives, financials, and the competitive landscape to develop high-quality agreements,and align on ambitious goals that maximize portfolio value and contribute to quarterly growth targets.
• Build deep Google Ads knowledge to identify the right solutions for customer needs, and pitch powerfully by simplifying product features into customer-focused language, always demonstrating a clear value proposition designed to exceed expectations.
• Ensure effective campaign implementation, meticulously tracking and measuring the long-term impact of Google's solutions against client objectives and relative to competitor offerings.
• Lead future customer growth and long-term partnerships by identifying and pursuing opportunities, always acting with sales integrity while embracing a culture of learning and working smarter with AI.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .