Account Manager

Job Title: Account Manager

Location: Bangalore, India (Work from Office)

Reporting to: Chief Executive Officer

Experience: 4-8 yrs

About Us

21K School is Asia’s leading online school, delivering world-class, personalised education to 7,500+ students across 70+ countries. We are building the future of schooling — one that is borderless, flexible, and learner-centric.

At 21K, we believe quality education should not be limited by geography. Our model combines academic excellence, technology innovation, and strong parent engagement to create a truly global schooling experience.

As we scale our Learning Programs, strengthening program adoption, partnerships, and revenue performance is a key priority.

About The Role

We are looking for an ownership-driven Account Manager to manage and grow program-level revenue through strong execution, partner management, and program performance.

This role extends beyond traditional account management — it involves owning program performance, driving B2B partnerships, ensuring successful program delivery, and identifying opportunities for revenue expansion.

The ideal candidate is structured, revenue-focused, and capable of managing both relationships and program outcomes while working closely with Sales, Academics, and Operations teams.

Key Responsibilities

• Program Ownership & Relationship Management
• Act as the primary owner for assigned learning programs and associated partner accounts
• Build and manage strong relationships with institutional partners, schools, and stakeholders
• Ensure smooth onboarding and ongoing engagement of partners and program participants
• Proactively address concerns and coordinate resolutions across internal teams
• Revenue & Program Growth
• Drive revenue targets for learning programs through enrollments, renewals, and partnerships
• Identify opportunities for upselling, cross-selling, and program expansion
• Track program performance and ensure achievement of revenue goals
• Support initiatives to improve program adoption and market reach
• B2B Partnership Management
• Identify and onboard new B2B partners (schools, institutions, organisations)
• Manage end-to-end partner lifecycle including onboarding, engagement, and retention
• Coordinate with partners to ensure successful program delivery and satisfaction
• Contribute to building long-term, sustainable partnership pipelines
• Program Delivery & Experience
• Maintain CRM hygiene and ensure accurate account-level data tracking.
• Monitor key metrics such as retention rate, churn, renewal conversion, and account health.
• Share periodic insights with the Revenue team for strategic improvements.
• Revenue Tracking & Collections
• Track program-level revenue, collections, and payment cycles
• Ensure timely follow-ups with partners for invoicing and payments
• Maintain accurate records of revenue performance and partner accounts
• Data Tracking & Reporting
• Maintain CRM hygiene and track program and partner-level data
• Monitor key metrics such as enrollments, retention, revenue, and partner performance
• Share periodic insights with leadership to support decision-making
• Cross-Functional Collaboration
• Work closely with Sales, Marketing, Academics, and Operations teams
• Support go-to-market efforts for program launches and campaigns
• Ensure alignment across teams for smooth execution and partner satisfaction

• Education & Experience:
• Bachelor’s degree in Business, Marketing, or related field.
• Experience in EdTech, Education, or B2B service industries is preferred.
• 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success
• Skills & Competencies:
• Strong relationship management and stakeholder handling skills
• Comfort with revenue targets and performance metrics
• Ability to manage multiple programs/partners simultaneously
• Proficiency in CRM tools and reporting
• Structured and execution-focused approach

• Program revenue and growth
• Partner acquisition and retention
• Program adoption and enrollment numbers
• Renewal and repeat business from partners
• Program delivery quality and satisfaction
• Collection efficiency (if applicable)