Key Account Manager

• Strategic Account Ownership
• Lead the development and execution of account strategies
• Anticipate client needs, industry shifts, and risks — not waiting for requests
• Ensure account profitability while maintaining strong, long-term partnerships
• Deep Customer & Market Understanding
• Develop an in-depth knowledge of customer businesses, strategies, and key decision-makers
• Track customer performance, financial health, and market positioning
• Leverage market intelligence and competitor insights to shape proactive proposals
• Commercial Growth & Profitability
• Drive upselling, cross-selling, and new opportunities that increase revenue and margins
• Negotiate agreements that protect company profitability while creating client value
• Monitor account KPIs and implement proactive corrective actions
• Client Relationship Leadership
• Build trusted relationships at senior levels of client organizations
• Position the company as a proactive, solutions-driven partner
• Lead business reviews and present actionable insights backed by data
• Cross-Functional Collaboration
• Direct internal teams to execute account strategies effectively
• Share customer insights with Marketing, Finance, Operations, and Brand Managers to align strategies
• Prioritize feedback that supports company growth and profitability

• Bachelor's or Master's Degree in Business Administration, Marketing, or a related field
• Minimum 3-5 years of experience in Key Account Management
• Proven experience managing national and/or regional chain retailers
• Prior background in Beauty, Fragrance, Skincare, or Luxury Retail is highly preferred
• Demonstrated track record of achieving or exceeding sales targets
• Hands-on experience in Joint Business Planning (JBP)
• Strong communication skills in Thai and good command of Business English
• Advanced proficiency in Microsoft Excel is required

Bonus, Provident Fund, and Group Insurance