Manufacturing Account Manager (Customer Service/Inside Sales)

Account Manager / Customer Service – Engineered Parts Sourcing (Alpharetta, GA)

Full-Time | Onsite | Business Casual | No Travel Required

At EPS, we are more than a supplier—we are innovators in specialty fasteners and cold‑headed parts, trusted by leading OEMs across the globe. With nearly 40 years of expertise and a cutting‑edge facility, we are dedicated to delivering top‑quality solutions for the industrial and automotive sectors.

Our recent expansion in equipment and talent reflects our commitment to growth and excellence. As we continue to evolve, we’re looking for a motivated Account Manager / Customer Service professional to join our team and help support our customers and internal operations.

Learn more about us at www.engineeredpartsinc.com..

What You’ll Do

• Maintain ongoing communication between customers and EPS personnel.
• Keep a positive, solutions‑focused attitude with all customer requests.
• Know when to escalate complex requests to the Sales Manager.
• Enter and update customer and vendor information in the company system.
• Gather required paperwork to generate accurate quotations.
• Enter new and repeat customer orders.
• Adjust customer releases that may change daily or weekly.
• Create labels for new parts and update existing labels as needed.
• Prepare Engineering Change paperwork received from customers.
• Expedite vendors to ensure customer needs are met.
• Ask the right questions to quickly problem‑solve when issues arise.
• Demonstrate an understanding of manufacturing processes and machine requirements to support customers with quotes, engineering changes, and quality concerns.
• Work collaboratively on team projects and assignments.
• Organize and prioritize tasks to meet deadlines.
• Assist with customer visits and audits.
• Provide written communication as needed.
• Follow all company policies, procedures, and safety guidelines.
• Perform additional duties as assigned.

What You Bring

• At least 1 year of customer service experience.
• Strong communication and listening skills.
• High attention to detail and strong organizational abilities.
• Ability to work well in a team environment.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• A proactive, self‑driven approach with a sense of urgency when needed.
• Creativity and problem‑solving skills.

Compensation & Benefits

• Salary: $55,000–$65,000 per year, based on skills, experience and education. No commission.
• Dress Code: Business Casual
• Travel: None
• Benefits: Health, Dental, Vision, Life, 401(k), Paid Vacation, and Paid Holidays.

If you’re looking to join a stable, growing, family‑owned company where your work truly matters, we’d love to hear from you.