Software Engineer

Software Engineer

Baltimore, MD; Washington, DC, Chicago, IL, Philadelphia, PA

12-Month Contract-to-Hire

The Customer Tech Infrastructure team at one of our largest Fortune 100 Energy clients is participating in Brooksource’s Elevate Program and is seeking a Software Engineer to support backend development and operational support efforts within the Oracle Customer Care & Billing (CC&B) platform. This role will focus on enhancing core customer systems while also supporting day-to-day operations and issue resolution. Following a recent CC&B implementation, the team is in a stabilization and enhancement phase, requiring additional support to maintain system performance and deliver ongoing improvements. This individual will contribute to application development, production support, and platform enhancements, working closely with cross-functional teams in an Agile environment.

Brooksource’s Elevate Program is intended for early-career professionals ready to take their career to the next level! This program consists of a cohort of peers and emphasizes both technical and professional development, mentorship, and exposure to enterprise-level systems. This is a great opportunity to gain hands-on experience with enterprise backend systems, utility technology, and production support environments. The ideal candidate will have a foundation in Java development and SQL, a willingness to support live production systems, and a desire to learn and grow in a fast-paced, collaborative environment.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• 2-3 years of experience in software development or application support
• Foundational experience with Java (backend development preferred)
• Basic to intermediate SQL skills (queries, joins, data analysis)
• Understanding of relational databases (Oracle preferred)
• Familiarity with software development lifecycle (SDLC) and Agile methodologies
• Experience or exposure to Azure DevOps (ADO) or similar tools for work tracking
• Strong problem-solving and analytical skills
• Excellent communication skills and ability to work in a team environment

Bonus Qualifications

• Exposure to Oracle CC&B or similar enterprise billing platforms
• Understanding of production support or incident management processes
• Familiarity with utility industry concepts (Customer Care, Billing, Meter-to-Cash)
• Experience troubleshooting applications or supporting live systems

Key Responsibilities:

• Support backend development efforts for enhancements to the Oracle CC&B platform
• Assist in designing, developing, and testing code to support new features and system improvements
• Write and execute SQL queries to support data analysis, troubleshooting, and reporting
• Provide operational support for the CC&B system, including participating in issue resolution and incident response
• Join troubleshooting calls to help diagnose and resolve production issues in a timely manner
• Collaborate with team members to identify root causes and implement fixes
• Utilize Azure DevOps (ADO) to track work items such as bugs, enhancements, and user stories
• Partner with business and technical teams to understand requirements and translate them into technical solutions
• Assist in maintaining system performance, stability, and reliability
• Contribute to documentation of technical solutions, processes, and system changes
• Continuously build knowledge of enterprise systems, backend development, and utility business processes

What’s in it for you?

A welcoming, team environment where you will be provided an opportunity to work with a Fortune 100 company in Baltimore, MD. Eight Eleven Group offers full medical, dental and vision benefits, PTO and 401K match.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.