ServiceNow Senior Developer - ITSM / CSDM - International Organization

For one of our projects with an International company, NTT DATA is looking for ServiceNow Senior Developer -ITSM & CSDM to work full-time in CET working hours.

Your responsibilities:

• Design, develop, and enhance ServiceNow ITSM solutions including Incident, Change, Request, and Service Catalog modules.
• Experience in Employee Center Configuration, Portal Configuration and Catalog Integration.
• Implement and maintain CSDM-compliant CMDB structures, service mapping, and governance processes.
• Drive key topics of CSDM including Business Services, Application Services, Service Offerings.
• Configure workflows, Flow Designer automations, SLAs, notifications, catalog items, and integrations.
• Develop custom scripts, APIs, UI components, and reusable platform solutions.
• Collaborate with architects, infrastructure teams, and business stakeholders to align CMDB and service data models.
• Drive workshops and requirement discussions related to ITSM processes and CSDM adoption.
• Support data quality initiatives, CMDB governance, reconciliation, and discovery-related activities.
• Participate in UAT support, defect resolution, release validation, and production deployment activities.
• Troubleshoot production issues and ensure platform stability, performance, and compliance.
• Prepare technical documentation, deployment guides, and operational support documentation.

Your profile:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 6+ years of experience working with the ServiceNow platform
  • Strong hands-on expertise in ServiceNow ITSM modules and CSDM framework implementation.
  • Strong scripting and development experience in ServiceNow platform technologies Basic knowledge of ServiceNow Configuration and scripting.
  • Experience with CMDB management, Discovery, Service Mapping, and data governance practices.
  • Knowledge of integrations, REST APIs, MID Server, and enterprise system connectivity.
  • Strong analytical, communication, and stakeholder management capabilities with ability to independently drive initiatives.
  • Ability to work collaboratively in a team environment
  • Solid hands-on experience with Gen(AI) productive implementations on the ServiceNow platform
  • Experience using AI-assisted coding tools like GitHub CoPilot and vibe coding in Enterprise settings
  • Proficiency in Visual Studio Code, CLI/terminal-based development, CI/CD workflows
• Excellent communication and interpersonal skills, including documentation skill as well.
• Ability to work collaboratively in a team environment
• Responsible, self-motivated, and result oriented, with the ability to take ownership and deliver outcomes.
• Proactive and quick learner, able to adapt rapidly to new domains, tools, and challenges.
• Strong interpersonal and communication skills, comfortable working directly with end customers.
• Able to work independently with minimal supervision, maintaining high productivity and accountability.
• Detail oriented and quality focused, ensuring accuracy and consistency in all deliverables.
• Fluent oral and written in English.

If you are interested and available for this opportunity as freelance contractor, please apply with your CV in ENGLISH as soon as possible.

NTT DATA is a global consultancy company. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.