MSP BSCO - Clinical Applications Ancillary Analyst – AES EPIC -Associate -Operate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Guidewire consulting generalist at PwC, you will specialise in providing consulting services for Guidewire software solutions. You will apply an in-depth knowledge of Guidewire applications to assist clients in optimising operational efficiency through analysis, implementation, training, and support specific to Guidewire software.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Clinical Applications Ancillary Analyst

• Associate (#1)
• Platform
• BSCO MS – Clinical Applications
• Workstream
• Clinical & Rev Cycle Apps
• Sub-Workstream
• Ancillary
• Client Role
• Analyst
• PwC Career Level
• Associate
• Location
• Bangalore, India
• Shift
• 2:00 PM – 11:00 PM IST (US Eastern overlap)
• Language
• English fluency required (written and verbal)
• On-Call
• Occasional on-call and weekend rotations required
• Primary Skills Required
• File upload, Document Archiving, Online DB access, Content Access, Clinial DB Access

Key Responsibilities

Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals. Mentoring & Team Leadership Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. System Configuration & Maintenance Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures. Testing & Troubleshooting Participates in validation testing of configuration changes, patches, and upgrades to ensure system stability. Follows established test scripts and escalates failed tests or unexpected results. End-User Support & Training Provides line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds. Documentation & Collaboration Maintains and updates operational runbooks, known-issue logs, and configuration change records. Works closely with clinical staff and other IT teams to document recurring issues and standard resolution steps. Analytical & Technical Skills Develops foundational system knowledge and problem-solving ability focused on issue triage, root cause identification, and applying known fixes. Communication Skills Strong verbal and written skills to interact with technical and non-technical users, particularly when communicating ticket status, workarounds, and resolution timelines. Global Collaboration & Handoffs Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols. Healthcare Knowledge & Domain Expertise A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes.