Manufacturer Core Services Account Manager (52057)

The Manufacturer Core Services Account Manager is responsible for managing and growing strategic manufacturer relationships within the rebate processing program. This role serves as the primary point of contact for assigned manufacturers, ensuring seamless onboarding, accurate and timely data management, and consistent execution of billing processes. The Account Manager plays a critical role in delivering a high-quality partner experience while driving operational efficiency and program success.

Key Responsibilities

Manufacturer Relationship Management

• Serve as the primary liaison for assigned manufacturer partners, building strong, trust-based relationships
• Provide ongoing program support, performance updates, and proactive communication

• Lead end-to-end onboarding of new manufacturers into the outsourced rebate processing program
• Coordinate cross-functionally with internal teams (IT, data, contracts, billing) to ensure a smooth implementation
• Establish clear timelines, expectations, and deliverables to ensure successful program launch

• Ensure accurate and complete data collection from manufacturers, including contract details, pricing, and rebate structures
• Maintain and update manufacturer data on an ongoing basis to reflect program changes
• Partner with internal teams to validate data accuracy and resolve discrepancies

• Oversee and ensure timely and accurate monthly billing to manufacturers
• Validate billing data and reconcile discrepancies as needed
• Collaborate with finance and operations teams to ensure alignment with contractual agreements

• Identify opportunities to streamline processes, improve data accuracy, and enhance the overall manufacturer experience
• Monitor program performance and escalate risks or issues proactively
• Contribute to the development of SOPs, reporting enhancements, and best practices

Qualifications

• Bachelor’s degree in Business, Finance, Healthcare Administration, or related field (or equivalent experience)
• 3–5+ years of experience in account management, rebates, contracts, or related operational roles
• Strong understanding of rebate processing, contract administration, or GPO/manufacturer relationships preferred
• Exceptional communication and relationship management skills
• Highly detail-oriented with strong analytical and problem-solving abilities
• Experience working cross-functionally in a fast-paced, deadline-driven environment

• Relationship Management & Client Success
• Project Management & Execution
• Data Accuracy & Attention to Detail
• Financial Acumen & Billing Oversight
• Process Improvement & Operational Efficiency
• Communication & Stakeholder Alignment

• Successful onboarding and activation of new manufacturer partners
• Accuracy and timeliness of data collection and maintenance
• On-time, error-free monthly billing
• Manufacturer satisfaction and retention
• Reduction in processing errors and operational inefficiencies