German-Speaking Account Manager – Customer Success & Optimization*

German-Speaking Account Manager – Customer Success & Optimization

Location: Barcelona, Spain

Work Model: Office-based (with potential future hybrid model)

Schedule: Full-time, 39 hours/week

Salary: €30,000 gross/year

Performance Bonus: Up to €3,500 gross/year

Relocation Support: Available for candidates relocating from outside Spain

About The Role

We are looking for a German-speaking Account Manager – Customer Success & Optimization to join a dynamic team in Barcelona within the property & hospitality sector.

In this role, you will focus on client retention, account optimization, and growth by building strong relationships and delivering value-driven solutions. If you are performance-oriented and passionate about customer success, this could be your next career step.

Key Responsibilities

Account Optimization & Retention

• Manage relationships with newly onboarded and existing clients
• Proactively address client needs to improve satisfaction and sustainability
• Provide tailored account optimization strategies
• Strengthen long-term partnerships and drive retention

Pipeline Management

• Use CRM and customer success tools to manage and track accounts
• Meet or exceed outreach and engagement KPIs
• Manage a pipeline of high-value accounts with growth objectives

Collaboration & Continuous Improvement

• Act as the Voice of the Customer (VoC) to support product/process improvements
• Collaborate with sales teams, program managers, and stakeholders
• Stay up to date with industry trends and tools
• Participate in ongoing training and professional development

Requirements

• 1–2 years of experience in Customer Success, Account Management, or similar client-facing roles
• BA/BS degree or equivalent practical experience
• C2 level of German
• Proficient English
• Strong communication, relationship-building, and problem-solving skills
• Proven ability to meet or exceed performance targets
• Strong organizational skills and ability to manage multiple accounts

Desirable Skills

• Experience with CRM platforms (e.g., Salesforce or similar tools)
• Background in hospitality, property management, or related industries
• Strong emotional intelligence and solution-oriented mindset
• Entrepreneurial thinking and proactive attitude
• Analytical and critical thinking skills
• Team collaboration skills

Whats Offered

• Competitive salary: €30,000 + up to €3,500 bonus
• Relocation package for candidates outside Spain
• Continuous training and certifications
• Clear career progression opportunities
• Modern office in a prime Barcelona location

If you are based in or open to relocating to Barcelona and ready to grow in Customer Success & Optimization, this could be your next opportunity!