Group Sales Account Executive

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

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Summary

The Group Sales Account Executive at Cosm is primarily responsible for generating new business revenue by selling group tickets. Outreach channels will include their existing network of contacts, cold calling, and incoming leads. Their primary focus will be corporations, schools, youth sports, nonprofits, and meeting planners. Additionally, they will proactively assist in developing future programs that will benefit Cosm's long-term sales goals.

Responsibilities

• Provide superior customer service to clients and prospects for group sales
• Generate sales leads through phone and email outreach
• Generate leads through previous customer networks if applicable
• Complete the booking process from reservation, to invoicing, payment, and package fulfillment
• Respond in a timely manner to calls, inquiries, and emails
• Maintain comprehensive records and accounting
• Develop client relationships to ensure long-term patronage
• Manage client-related issues in a calm, professional manner
• Up-sell added-value products
• Attend networking events and trade shows as needed
• Sell tickets through outbound cold call efforts and in-venue appointments
• Meet or exceed daily, weekly, monthly, and annual sales goals and expectations
• Accurately and diligently maintains track of all customers and prospects through CRM

Experience

• Non-traditional hours (Nights, Weekends & Holidays as necessary)
• Bachelor’s Degree
• 1-2 years prior sales experience preferred
• Strong communication and interpersonal skills — diplomatic, tactful, and customer-focused with a professional phone manner and ability to interact with a variety of clients
• Resourceful, conscientious, and punctual
• Entrepreneurial spirit, energetic and outgoing personality with a proactive approach to work
• Desire to grow a fruitful career in the venue, attractions, sports, and entertainment
• In-office work at the Cosm Detroit venue

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.