Operations Account General Manager

Description

The Operations Account General Manager leads the setup, launch, and delivery of projects from start to finish. The role works closely with clients to define goals, manage budgets and resources, and build strong long-term relationships. You will lead project teams, track performance and KPIs, and ensure smooth operations and timely delivery. The role also focuses on solving issues, improving performance, communicating with clients, and coordinating projects across multiple locations when needed.

TELUS Digital Bulgaria is looking for an experienced Operations Account General Manager!

• Define project scope and objectives together with clients
• Lead the setup, launch, and delivery of projects end-to-end
• Manage budgets, resources, and overall project planning
• Act as the main client contact and build strong relationships
• Track KPIs, goals, and overall project performance
• Build and manage project teams, including task allocation and onboarding
• Ensure smooth operations and timely delivery of all project milestones
• Communicate regularly with clients and resolve issues quickly
• Monitor results and take actions to improve performance
• Drive continuous improvement and operational efficiency
• Provide leadership, guidance, and support to the team
• Prepare and share regular performance reports with clients
• Support hiring and coordinate training needs when required
• Coordinate projects across multiple locations when needed

Requirements:

• 3+ years of experience in operations, project management, or a related field
• Proven experience managing teams and delivering complex projects
• Strong leadership and people management skills
• Experience working with clients and managing stakeholder relationships
• Ability to operate in fast-paced and dynamic environments
• Strong problem-solving and decision-making skills
• Excellent organizational and time management abilities
• Strong communication skills in English

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

If this opportunity sounds appealing to you, apply now! Send us your CV!

Please note that only shortlisted candidates will be contacted.

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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