ServiceNow Developer (SND)

Job Description: ServiceNow Developer (SND)

Role: ServiceNow Developer (SND)

Location: Warsaw, Poland

Languages: English B2 (Minimum level required)

Work Model: Hybrid

Context/Project: Development, configuration, and maintenance of the ServiceNow platform

Education Requirement: Minimum level of education: Level 4 - Bachelor

Security Clearance Required: CONFIDENTIEL UE/EU CONFIDENTIAL

DESCRIPTION OF THE TASKS

The external service provider will perform the following typical tasks and responsibilities:

• Platform Development: Implementing new configurations and customizations; analyzing and advising on requests for new functionalities; testing and validating changes; and writing/implementing code.
• Project Leadership: Running development projects in cooperation with the ServiceNow Architect and Administrator, and performing application/code reviews to ensure system integrity.
• Platform Maintenance: Managing the ServiceNow instance (binaries, configuration, Tomcat, Java, local backups, etc.) and performing upgrades and application patches.
• Database & Integration: Managing MariaDB database services and ensuring proper integration with Frontex systems.
• Operations & Support: Providing daily support for standard changes, analyzing and resolving application-related incidents, and performing bug fixes.
• Strategic Improvement: Contributing to technical designs, supporting architecture design, and assisting in risk management, disaster recovery, and security management.
• Documentation: Maintaining up-to-date solution documentation, including technical documentation, Standard Operating Procedures (SOPs), user manuals, and knowledge base articles.

KNOWLEDGE AND SKILLS

Technical Knowledge and Professional Skills:

• Excellent hands-on experience in configuring, developing, and maintaining the ServiceNow platform (on-premise experience is an advantage).
• Experience creating customized solutions and working in a DevOps role for ServiceNow.
• Knowledge of IT security standards and understanding of complex information systems interoperability.
• Strong Troubleshooting: Open-minded with excellent analytical and problem-solving skills.
• Personal Attributes: High level of motivation, strong sense of responsibility, and ability to work in a stressful environment with minimal supervision.

SPECIFIC EXPERTISE (Mandatory)

• Specific Requirements:
• Practical knowledge of the ServiceNow products portfolio
• Practical knowledge of Service Management.
• Experience with requirements gathering, analysis, and project management.
• Knowledge of key integration technologies (Web Services, SSO, LDAP, REST, etc.).
• Advantageous: Experience designing ServiceNow platform solutions.

REQUIRED CERTIFICATES

The following certifications (or equivalent) are required:

1. ServiceNow Certified Application Developer
2. ServiceNow Certified System Administrator