Account Director – Finance & Accounting Operations

🌟 We're Hiring: Account Director – Finance & Accounting Operations! 🌟

We are seeking a strategic, commercially driven Account Director to lead and scale our Finance & Accounting Outsourcing (FAO) vertical. This is a senior leadership, client-facing role responsible for overseeing large-scale offshore operations, strengthening executive client relationships, and driving sustainable growth across a portfolio of US and Australian clients.

As the Account Director, you will own the end-to-end client lifecycle—from presales and transition through steady-state delivery—ensuring engagements are profitable, scalable, and positioned for expansion. You will lead a 200+ headcount organization, partnering closely with presales, solutions, and talent teams to build a high-performing, growth-focused FAO vertical.

This role requires deep expertise across AR, AP, GL, reporting, and audit, combined with strong commercial acumen, P&L ownership, and executive stakeholder management.

📍 Role Details

• Role: Account Director – Finance & Accounting Operations
• Location: BGC, Taguig City / Ortigas, Pasig City
• Experience: 12–15 years in FAO, with 5+ years in senior leadership managing 200+ headcount
• Education: Bachelor’s in Accounting, Finance, Business, or related field (MBA preferred)

🎯 Key Responsibilities Client Leadership & Growth

• Serve as the primary executive point of contact for C-suite and VP-level stakeholders
• Build and maintain long-term, trusted client relationships across US and AU markets
• Identify and drive organic growth opportunities (scope expansion, new services)
• Partner with leadership on vertical strategy and go-to-market initiatives

Delivery & Operational Excellence

• Own end-to-end FAO delivery (AR, AP, GL, reporting, audit) with full accountability for SLA, quality, and client satisfaction
• Oversee operations across billing, audit intake, collections, CRM, payment posting, and customer support
• Monitor dashboards, work queues, and financial reports to identify risks and performance gaps
• Drive resolution of audit issues, denials, AR risks, and escalations
• Ensure SLA adherence, productivity, quality, and compliance standards

Financial & Commercial Management

• Own account P&L, margin performance, and financial targets
• Interpret AR metrics, aging, collections trends, and operational data to drive decisions
• Translate insights into actionable plans and stakeholder updates

Transition & Transformation

• Lead end-to-end client onboarding and transitions, including process mapping, KT, and go-live
• Drive process improvements, automation, and efficiency initiatives
• Ensure HIPAA and PHI compliance in all operations

Stakeholder & Cross-Functional Collaboration

• Partner with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams
• Ensure accurate documentation and tracking in HubSpot and reporting systems
• Manage escalations with clear ownership, timelines, and resolution plans

Leadership & People Management

• Lead, develop, and scale a 200+ headcount organization
• Build high-performance culture, succession plans, and career pathways
• Define and track KPIs, operational metrics, and performance outcomes

Presales & Business Development

• Support RFPs, solution design, pricing, and client presentations
• Provide operational expertise in sales pursuits and client discussions
• Strengthen delivery credibility in commercial engagements

✅ Skills & Qualifications

• 12–15 years in Finance & Accounting Outsourcing (FAO)
• Proven leadership of large offshore teams (200+ headcount)
• Strong expertise in AR, AP, GL, reporting, and audit operations
• Deep understanding of AR metrics (aging, write-offs, collections, adjustments)
• Experience supporting US/AU clients with knowledge of GAAP/IFRS, IRS, ATO frameworks
• Strong P&L management and commercial acumen
• Experience in CRM systems (HubSpot preferred) and data-driven reporting
• Demonstrated success in client relationship management at C-suite level
• Strong analytical, problem-solving, and decision-making skills
• Proven transition management and large-scale onboarding experience
• Experience in presales, RFPs, and solutioning
• Excellent communication and executive presence
• Amenable to work onsite either in BGC, Taguig or Ortigas, Pasig City

🎓 Education

• Bachelor’s degree in Finance, Accounting, or related field (required)
• MBA or postgraduate qualification (preferred)
• Equivalent senior FAO leadership experience may be considered

🚀 Why Join Us?

• Lead a high-impact, high-visibility FAO vertical
• Work with global clients across US and Australia
• Drive growth, transformation, and large-scale operations
• Be part of a dynamic, fast-growing organization