Technical Account Manager (Fasteners & Construction)

Technical Account Manager (Fasteners & Construction)

Location: Manchester, New Hampshire (on site)

Job description:

Precision Bolts & Boulons Plus’ Group is a team of nearly 80 employees with a strong reputation in structural bolts and anchoring systems. Today, we’re taking the next step: opening a brand-new branch in Manchester, New Hampshire.

Be part of the very first team! We are looking for a versatile Technical Account Manager for our 2–3-person branch, where every individual truly makes a difference. If you enjoy dynamic environments, varied responsibilities, and having a real, tangible impact, this position is for you.

Why Join Us :

• Schedule: Monday–Friday, Daytime (Full-Time, Permanent) – On site
• Company-Funded Health Plan: We provide tax-free reimbursement for your health insurance premiums. You choose the plan that works for you (any carrier), and we reimburse you directly, ensuring you get the exact coverage you need.
• Time Off: Start with 15 Days (3 Weeks) Paid Vacation.
• Extended Holidays: We observe 8 paid holidays (including Black Friday & Christmas Eve).
• Real Impact: Opportunity to implement your ideas and advance within a rapidly expanding group

Position Description:

Reporting directly to the branch’s Managing Director, the Technical Account Manager is responsible for managing client relationships, supporting sales activities, and ensuring customer satisfaction.

Your Responsibilities:

• Maintain and develop relationships with existing clients
• Demonstrate rigor in managing dashboards and conducting client calls
• Follow up with clients who have not made a purchase for some time to maintain strong customer relationships
• Ensure that all customer inquiries are handled efficiently
• Process customer requests
• Issue and send purchase orders (POs) in the ERP system
• Communicate clearly between the client and the production team to ensure strong team representation and set customer expectations
• Understand Precision Bolts / Boulons Plus’ capabilities and communicate them effectively to clients in order to manage expectations properly
• Perform all other related tasks

Education:

• College diploma in Business Administration, Marketing, Communications, or a related field

Required Experience:

• Minimum of 5 years of relevant experience
• Prior experience with structural fasteners or structural steel highly desired

Technical Knowledge:

• Proficiency in the MS Office suite (Word, Excel, Outlook), including advanced Excel skills
• Ease in using integrated software systems
• Knowledge of ERP systems (Epicor, an asset)

Skills:

• Ability to work in a team and communicate effectively, both verbally and in writing
• Ability to anticipate client needs and match them with appropriate products and services
• Strong organizational skills and results-oriented mindset
• Advanced problem-solving skills
• Interest in sales, with strong stress and priority management abilities