Account Manager

About Us

Novoville is an award-winning citizen-engagement company operating in Greece, Cyprus, the UK and other European countries. We develop best-in-class technological solutions to tackle over 80 local authorities' most pressing challenges. Join our team and be part of a mission to create smarter and more connected communities.

Position Overview

We are seeking a motivated Account Manager to join our team in Greece. This is an onsite position. The ideal candidate will play a crucial role in building and maintaining strong relationships with our clients while ensuring the successful implementation and use of Novoville's solutions. This is an excellent opportunity for driven individuals looking to grow their career in a fast-paced environment.

Key Responsibilities

• Deliver high-quality support to the end users of our clients' platforms
• Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely resolutions
• Understand clients' needs and goals, ensuring our solutions align with their requirements
• Handle the onboarding of new clients (start to finish)
• Provide training on Novoville products to our clients (either onsite or online)
• Monitor account performance, create monthly reports and understand possible risks
• Collaborate with internal teams to deliver clients requests
• Identify opportunities for upselling additional services
• Assist with general office management tasks when needed (e.g. front desk, supplies, correspondence, and administrative support)

Requirements

• At least 1 up to 3 years of experience in account management, customer success or a similar role (experience in SaaS or technology industries is a plus)
• Excellent interpersonal and communication skills, both written and verbal
• Familiarity with internal processes related to different teams
• Strong problem-solving skills and ability to think analytically
• Proficiency in Google Workspace and CRM tools
• Attention to detail is a must
• Completed military obligations, if male
• Fluency in Greek and English is required
• Driving License is required

Benefits

• Competitive salary package
• Opportunities for professional development and training
• A collaborative, inclusive team culture that values innovation and initiative
• Casual and relaxed office environment

At Novoville, we believe that innovation starts with an excellent team. If you are excited by the idea of supporting cities and communities worldwide through technology, apply to join our journey in building a better digital future for public services.