Technical Account Manager / Quantum Computing (M/F)

Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.

The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit 🐈‍⬛. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!

We're a diverse team of 200+ brilliant minds from over 30 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together!

In a context of deployment and industrial operation of an early-stage fault-tolerant quantum computer at a strategic client site, the Technical Account Manager - Quantum Computing is the guarantor of operational excellence, system reliability, and service continuity.

Reporting to the VP of Business, you will work closely with engineering, R&D, product, and tech operations teams to ensure day-to-day performance of the quantum system, smooth client operations, and continuous improvement of service delivery.

Responsibilities:

• Ensure on-site operational excellence of the quantum system

Ensure on-site operational excellence of the quantum system by continuously monitoring system health, performance, and availability using internal tools and dashboards. Anticipate potential risks to proactively prevent incidents, and perform first-level diagnosis and troubleshooting on complex hardware and software systems.

• Manage incidents, tickets, and service continuity

Manage incidents, tickets, and service continuity by owning the full incident lifecycle, from detection through to resolution. Ensure compliance with SLAs and contractual commitments, and produce detailed incident analyses, root cause summaries, and corrective action plans to prevent recurrence.

• Act as the technical interface with the client

Act as the technical interface with the client by representing Alice & Bob within the client’s operational governance structures. Participate in operational committees, service reviews, and performance reporting, while building trusted relationships with client stakeholders and scientific users.

• Coordinate internal technical stakeholders

Coordinate internal technical stakeholders by escalating complex issues to expert teams such as R&D, Engineering, and Tech Ops. Provide structured feedback from the field to support product and operational improvements, and contribute to the development and maintenance of operational documentation and the knowledge base.

• Support continuous improvement and operational readiness

Support continuous improvement and operational readiness by participating in readiness reviews and audits. Contribute to service delivery process enhancements and help ensure strong alignment between operational reliability and scientific usage.

Requirements:

• Hard Skills
• Operation of complex technical systems (HW/SW integration)
• Incident management & troubleshooting
• System monitoring and operational tooling
• Technical reporting & KPI tracking
• Client-facing technical communication
• IT knowledge (admin networking, system, python, …)
• Soft Skills
• Strong ownership and accountability
• Structured, rigorous, and solution-oriented mindset
• Ability to operate autonomously on a client site
• Excellent interpersonal skills and diplomacy
• Calm and effective under pressure
• Full driving license (B) required

Education

• Master’s degree in Engineering (Electronics, Computer Hardware, Applied Physics, Systems Engineering, or related fields)
• Minimum 7 years in one or more of the following contexts:
• Technical Account Management
• On-site technical support / field engineering
• Operation of advanced scientific or industrial systems
• Complex infrastructure or high-availability environments

Languages

• French: Fluent (mandatory - client environment)
• English: Proficient (mandatory - internal communication)

Benefits:

• Our success is your success : own it with our BSPCE plan
• Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture
• Flexible remote policy, up to 40 % a month
• A Parental plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
• Subsidized membership with Urban Sports Club
• Mental health support with moka.care
• 25-day vacation policy (as per French law) + RTT
• Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
• Competitive health coverage, with Alan
• Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
• French language courses covered by the company for those interested

Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.

You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!

We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.