Systems Product Manager

Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

This is a strategic role within Secretlab’s Operations Excellence team, focused on leading high-impact, cross-functional systems projects for the Logistics function. You will take full ownership of the project lifecycle — from scoping, planning, and execution to post-implementation support — across initiatives such as Order Management System (OMS) implementation, Product Information Management (PIM) rollout, and other enterprise systems. Acting as the central bridge between business stakeholders and technical teams, you will ensure business needs are accurately translated into technical solutions, oversee change management for smooth adoption, and maintain system performance through continuous improvement.

Our Operation team is essential in ensuring that Secretlab’s team members are primed to continue delivering at a world-class level on all our initiatives; including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• End-to-End Delivery: Lead system-related initiatives from discovery and implementation through rollout, stabilization and post-launch optimization.
• Solution Evaluation: Assess technical feasibility, integrations, system dependencies and operational impact with the relevant Tech teams. Ensure ambiguous operational challenges are translated into clear system initiatives, scalable solutions and actionable requirements.
• Change Management: Manage the transition from current-state to future-state business processes and ensure smooth adoption of new systems.; oversee UAT, stakeholder alignment, documentation, training, documentation and user adoption.
• Systems Alignment & Prioritization: Drive systems roadmap planning and prioritization based on business impact, scalability, operational efficiency, and technical constraints.
• Roadmap Development: Collaborate with cross-functional stakeholders to maintain and prioritize a project roadmap based on business impact, operational scalability, technical constraints, and long-term sustainability.
• Business-to-Tech Intermediary: Act as the central bridge between business and technical stakeholders, ensuring operational requirements are translated effectively into scalable system solutions.
• Systems Thinking & Dependency Management : Identify upstream and downstream impacts across interconnected systems and workflows to ensure cohesive system design and operational integrity.
• Post-Implementation Support: Monitor system performance post-launch, manage enhancements and change requests, and ensure systems continue to support evolving business needs.
• Continuous Improvement: Challenge existing processes, assumptions and solution proposals to drive scalable and sustainable operational improvements.

Requirements

Experience & Domain Knowledge

• 5+ years in Systems Product Management, Business Systems, Technical Program Management, Product Operations, or related roles involving complex systems initiatives.
• Broad knowledge of enterprise platforms such as OMS, PIM, ERP (e.g., NetSuite), WMS, and logistics systems, ideally within a fast-paced, high-growth environment.

System Thinking

• Strong ability to break down ambiguous business problems into structured, scalable systems initiatives.
• Demonstrated experience owning or driving internal systems initiatives, operational systems transformation, enterprise platform implementations, cross-functional systems projects
• Ability to think holistically across interconnected systems rather than isolated workflows.

Technical Fluency

• Ability to translate business requirements into actionable technical deliverables and assess technical feasibility.
• Awareness of systems architecture concepts (e.g., APIs, cloud platforms, middleware, integrations).
• Comfort with data and analysis, with working knowledge of tools such as SQL or Tableau.

Leadership & Stakeholder Management

• Proven experience leading large-scale, cross-functional projects with multiple competing priorities.
• Strong stakeholder management skills: able to align, influence, and manage expectations across business and technical teams, and senior leadership.

Strategic & Commercial Acumen

• Strong business judgment: ability to understand operational processes and their financial impact, and manage project decisions with a commercial mindset.

Project Management Excellence

• Proficiency in project planning, risk management, change management, and roadmap development.
• Excellent organization and multitasking skills with the ability to manage several complex projects concurrently.

Communication & Documentation

• Clear and effective communicator across technical and non-technical audiences.
• Strong documentation skills for project artifacts (e.g., BRD, TRD, UAT scenarios, training guides).

Problem-Solving & Adaptability

• Proven ability to operate effectively in environments with ambiguity and evolving requirements.
• Proactive in identifying and solving problems before they escalate.

Bonuses

• Experience with NetSuite, Fluent Commerce, Pimcore, WMS, Shopify, or related operational platforms
• Experience working with project and data management tools such as Jira for workflow management and dbt for data transformation orchestration.
• Fluency in creating and managing dashboards and reports for project tracking (e.g. Tableau)
• Experience with APIs, middleware and systems integration projects